Summary
Overview
Work History
Education
Skills
BUSINESS PLANNING
Timeline
Generic
KUMAR MANU

KUMAR MANU

Gurgaon

Summary

Adept Senior Executive at GIRNAR SOFT PVT. LTD. (COLLEGE DEKHO), I excel in problem-solving and emotional intelligence, enhancing team productivity and student satisfaction. Known for exceptional career counseling and decision-making skills, I thrive in fast-paced environments, consistently meeting tight deadlines with a focus on impactful student admissions outcomes.

Overview

13
13
years of professional experience

Work History

Senior Executive

GIRNAR SOFT PVT. LTD. (COLLEGE DEKHO)
04.2022 - Current
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • convince student with soft skill along with good knowledge regarding campus admission criteria

RELATIONSHIP MANAGER (BD) SALES

CITY MALL ONLINE SHOPING
03.2021 - 03.2022
  • Give opportunities for Opening own shop and start business with low amount
  • Give idea for making customer
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on products and distribution to provide optimal service support.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Sales Advisor

INFINTY E-SERVICES
02.2019 - 05.2020
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

Customer Advisor

Intelenet Global Services (INCOME TAX PROCESS)
03.2018 - 03.2019
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.

Clerk (ON Adhoc/Temporary)

BIHAR GOV.
06.2012 - 01.2015

Education

Master of Arts - Master in Journalism And Mass Communication.

NALANDA UNIVERSITY
05-2011

Skills

  • Problem-Solving Skills
  • Teamwork
  • Decision-making
  • Active listening
  • Empathy
  • Emotional intelligence
  • Career counseling
  • Patience
  • Techniques of Counselling

BUSINESS PLANNING

The 4 Phases Needed to Develop a Successful Business Plan

  • Introspection, Research & Insights
  • Idea Generation.
  • Aggregation & Execution.
  • Ongoing Evaluation and Refinement.




an executive summary, company description, products and services, market analysis, marketing strategy, financials, and budget

Timeline

Senior Executive

GIRNAR SOFT PVT. LTD. (COLLEGE DEKHO)
04.2022 - Current

RELATIONSHIP MANAGER (BD) SALES

CITY MALL ONLINE SHOPING
03.2021 - 03.2022

Sales Advisor

INFINTY E-SERVICES
02.2019 - 05.2020

Customer Advisor

Intelenet Global Services (INCOME TAX PROCESS)
03.2018 - 03.2019

Clerk (ON Adhoc/Temporary)

BIHAR GOV.
06.2012 - 01.2015

Master of Arts - Master in Journalism And Mass Communication.

NALANDA UNIVERSITY

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