Kumar Prakhar
Bengaluru
Summary
Customer-oriented Program Manager with over 10 years of experience Operations and Program Management. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success. Right now, looking for a suitable Product/Program position with an employer that offers opportunity to further polish these skills while learning new lessons about the business.
Overview
14
14
years of professional experience
Work History
Program Manager
Amazon DSP
Bengaluru
07.2023 - Current
- Launched IN Armada- 100% sustainability backwards MoT with 3W across the IN AMZL network.
- Launched DVIC & VSA(Safety tools) across the Armada enabled sites with current adoption of 98%.
- Pitched partners on the program and onboarded them providing end to end support. Total of 46 partners onboard right now with collective deployment of over 300 vehicles.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders (Channel, program & Ops) to ensure successful implementation of the program initiatives such as partner onboarding, DVIC & VSA Adoption, 100% nomenclature adoption etc.
- Drafted reports for senior management highlighting key milestones (Target vs deployment, highlights, lowlights, support required) achieved on a WoW cadence.
- Created & implemented SOPs, Identified areas of improvement in existing processes partnering with Program, Ops and leadership for continuous improvement.
- Maintained positive relationships with 3rd party vendors and DSPs by monitoring their performance against agreed upon contractual terms and providing WoW visibility on areas of improvement.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
Program Manager
Amazon Flex India
04.2019 - 06.2023
- Built & launched IN-Flex for all 3 LOB- AMZL, Fresh & SSD from scratch in the West Zone and scaled to be the most preferred channel for any new business initiative in the country due to strong control mechanism's and demonstrated on-demand labor models with much affordability and experience
- Managed and scaled capacity for launch and expansion of Amazon Fresh Business contributing to 90% of network volume.
- Managed end to end capacity planning for GSF- Fresh & SSD both in BAU and Peaks- Jan'21 till June'23.
- Responsible to build Driver capacity for Amazon Flex India through engagement campaigns to deliver 2X volumes for AMZL & Amazon Fresh & SSD in Jupiter & Prime Day ART 19-23.
- Designed 'Delivery Premier League (DPL)1.0- 2.0, which is a festive Bonanza Offer for Amazon Flex DPs designed around cricket with a targeted run chase which increased 24% engagement during Jupiter ARTs
- Created station reference SOP in form of wiki for Amazon Flex, India, to provide operational reference for the station team
- Partnered with the program team in the introduction of VoDP in IN Flex from the field ops side and its implementation across the network
- Partnered with the program team and field ops team to launch 3-Wheelers as MoT in addition to Bikers for the Amazon Fresh business.
- Managed end to end hiring agency payouts from PR creation till final payout b/w 2019-20.
Ops Manager- GSF LM
Bangalore
02.2016 - 04.2019
- Launched & scaled LM operations in GSF 3P stores and Houdini sites in Bangalore & Hyderabad from 2016 till 2019
- Was responsible for end to end launch charter including infra, capacity, topology, tech configurations etc
- Created/revamped complete LM SOP and SJI's for the GSF business which helped in day to day operations in 2019
- Made BRS tool for launching new sites and improving the current LM area capacity backwards
- All new buildings are launched basis the output of that BRS tool
- Introduced Rush capping mechanism which helped us manage and utilize capacity in a more organized way with reduced costs
- Managed end to end DSP vendor payouts from PR creation till final payout b/w 2018-19
- Led the UTR reduction project for the network in Q4 2018 till Q1 2019 which led to a 3% improvement in the OTP & PDR metric
- Led the scan compliance metric for the network in 2018 showing an improvement of 12% at network level.
Team Lead-AMZL
Udaipur
02.2014 - 02.2016
- Was part of the upcountry launch team under which I launched LM delivery stations in Jodhpur, Udaipur, Kota and Ajmer
- Oversaw end to end launch including property finalization, infra and people
- Was responsible for the complete DA hiring for Rajasthan territory during the Jupiter ART 2014 & 2015
- Travelled to all cities in the patch to ensure complete hiring readiness for the ART
- Got recognition as a certified TTT in 2014 under train the trainer program
- Successfully led transitions to bigger stations in Udaipur and Jodhpur.
Store Manager-Retail
Reliance retail Ltd.
Jamshedpur
02.2010 - 02.2014
- Managed the P&L of the super stores and utilized appropriate levers to increase the profitability
- Supervised the day to day operations of the store assigned and resolve any issues at the store level
- Launched 2 New stores successfully which were the best on all parameters by ensuring initial base is very string with a great team and training on SOP
- Conducted trainings on operating standards, merchandising standards and behavioral skills for the store employees
- Partnered with Marketing as POC for entire Jamshedpur cluster for deployment of merchandise and other promos.
Education
PGDM - Mktg & HR
Centre For Management Development
BA -
Ranchi University
12th -
G&H High School
10th -
Bishop Westcott Boys' School
Skills
- Program management
- Vendor Relationship Management
- Procurement
- Utilization Management
- Team Development
- Operations Management
- Process Improvement
- Proficient in MS Office
- Strong decision maker
- People Management
- Innovative
- Verbal and written communication skills, including effective analytical research skills to enable discussion and interpretation of accounting legislation to present at regular meetings
- Enthusiastically represents the organization at various networking events and responds positively to its needs and that of its clients
Accomplishments
- LML Hattrick award for implementation of Bakers Rack across A Now operations, July 2017.
- LML Orange Cap award for Best City-A Now Operations, April 2017.
- Above and beyond award for consecutive years, Feb 2017.
- 1st prize for displaying Operational Excellence, May 2018-GSF.
- LML Orange Cap award for launching and scaling IN Amflex, August 2019.
- Super Knight award for best volume allocation for Diwali ART 19, Jan 2020.
- LML Orange Cap award for launching VoDP in IN Amflex, March 2021.
- Super Knight award for best volume allocation for Diwali ART 20, Jan 2021.
Timeline
Program Manager
Amazon DSP
07.2023 - Current
Program Manager
Amazon Flex India
04.2019 - 06.2023
Ops Manager- GSF LM
02.2016 - 04.2019
Team Lead-AMZL
02.2014 - 02.2016
Store Manager-Retail
Reliance retail Ltd.
02.2010 - 02.2014
PGDM - Mktg & HR
Centre For Management Development
BA -
Ranchi University
12th -
G&H High School
10th -
Bishop Westcott Boys' School