Kumar Rishabh
Team Leader Operations
Bangalore
Summary
To be associated with a progressive organization that gives me scope to update my knowledge and skills attuned with the latest trends and be a part of a team that dynamically work towards the growth of the organization and gives me satisfaction. I am a self-motivated and confident person with a positive mind. I am an extrovert. I acquire the zeal to learn more and to work to the best of my ability with the given time and opportunity. I have good communication skills.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Operations Team Leader
Mojo Care
Bangalore
12.2022 - 06.2023
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
- Helped set and manage objectives for quality, productivity and compliance.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Set schedules and oversaw daily workflow.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Managed internal operational standards and productivity targets.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Subject Matter Expert
Practo Technology
Bangalore
07.2020 - 11.2022
- Prepared proposal documentation and specifications based on user analytics.
- Developed and presented business cases, presentations and reports to senior management.
- Managed user accounts, permissions and group policies for optimal system security.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
Senior Operation Executive
Udaan Pvt Ltd
Bangalore
11.2019 - 05.2020
- Increased company growth through collaboration with sales and marketing departments.
- Established performance goals for department and provided methods for reaching milestones.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
CSR Executive
Aegis PVT LTD
Bangalore
05.2018 - 06.2019
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
10+2 - Science Education
Bihar University
Bihar 06.2008 - 07.2010
BCA - computer science
Correspondence college Gitam University
Bangalore 07.2021 - Current
Diploma - Computer Science Engineering
Oxford Institute
Bangalore 06.2012 - 07.2015
Skills
IT Skillundefined
Timeline
Operations Team Leader
Mojo Care
12.2022 - 06.2023
BCA - computer science
Correspondence college Gitam University
07.2021 - Current
Subject Matter Expert
Practo Technology
07.2020 - 11.2022
Senior Operation Executive
Udaan Pvt Ltd
11.2019 - 05.2020
CSR Executive
Aegis PVT LTD
05.2018 - 06.2019
Diploma - Computer Science Engineering
Oxford Institute
06.2012 - 07.2015
10+2 - Science Education
Bihar University
06.2008 - 07.2010
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