Summary
Overview
Work History
Education
Skills
Timeline
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Kumar Rishabh

Kumar Rishabh

Team Leader Operations
Bangalore

Summary

To be associated with a progressive organization that gives me scope to update my knowledge and skills attuned with the latest trends and be a part of a team that dynamically work towards the growth of the organization and gives me satisfaction. I am a self-motivated and confident person with a positive mind. I am an extrovert. I acquire the zeal to learn more and to work to the best of my ability with the given time and opportunity. I have good communication skills.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Operations Team Leader

Mojo Care
Bangalore
12.2022 - 06.2023
  • Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Adhered to applicable guidelines and requirements, and assisted team in doing same.
  • Set schedules and oversaw daily workflow.
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Managed internal operational standards and productivity targets.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.

Subject Matter Expert

Practo Technology
Bangalore
07.2020 - 11.2022
  • Prepared proposal documentation and specifications based on user analytics.
  • Developed and presented business cases, presentations and reports to senior management.
  • Managed user accounts, permissions and group policies for optimal system security.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.

Senior Operation Executive

Udaan Pvt Ltd
Bangalore
11.2019 - 05.2020
  • Increased company growth through collaboration with sales and marketing departments.
  • Established performance goals for department and provided methods for reaching milestones.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.

CSR Executive

Aegis PVT LTD
Bangalore
05.2018 - 06.2019
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

10+2 - Science Education

Bihar University
Bihar
06.2008 - 07.2010

BCA - computer science

Correspondence college Gitam University
Bangalore
07.2021 - Current

Diploma - Computer Science Engineering

Oxford Institute
Bangalore
06.2012 - 07.2015

Skills

IT Skillundefined

Timeline

Operations Team Leader

Mojo Care
12.2022 - 06.2023

BCA - computer science

Correspondence college Gitam University
07.2021 - Current

Subject Matter Expert

Practo Technology
07.2020 - 11.2022

Senior Operation Executive

Udaan Pvt Ltd
11.2019 - 05.2020

CSR Executive

Aegis PVT LTD
05.2018 - 06.2019

Diploma - Computer Science Engineering

Oxford Institute
06.2012 - 07.2015

10+2 - Science Education

Bihar University
06.2008 - 07.2010

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Kumar RishabhTeam Leader Operations