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Associate Principal Engineer

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Over 20 years of experience in the service and manufacturing industry Proficient in Customer Service Operations, Process Management, and Improvisation Proven track record of identifying and mitigating potential operational risks Skilled in managing operations to deliver quality services with a focus on achieving minimal Turnaround Time (TAT) Experienced in providing first-line customer support, resolving queries and issues effectively Implemented Warranty Software to streamline service processes and enhance customer satisfaction Knowledgeable Head Service operations with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

 Experienced leader with a proven track record of successfully leading teams and achieving results. Demonstrates strong leadership, planning, and organizational skills honed throughout a successful career. Equips employees to handle daily functions and meet customer needs independently. Excels as a diligent trainer and mentor, utilizing exceptional management abilities and a results-driven approach to drive team performance and deliver outstanding outcomes. 

Having 11+ years of experience in IT Infrastructure services in various roles ranging from a Tech support engineer, Technical lead, IT IS Administrator , Service delivery manager. With extensive experience in End User Computing, Security Compliance and Implementation, Network & IT Infrastructure Implementation, Server Maintenance, Network Maintenance, Link Maintenance, Desktop / Laptop Support, Vendor Management, Asset Procurement , ISO audit readiness. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.

KUMAR SHANTANU

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Manager, Service Operations

Principal Consultant – Team Manager

Problem & Change Management Lead

Problem Manager

Problem Manager/Incident Manager

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Bachelor of Engineering - Mechanical Engineering

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Manager, Service Operations

Principal Consultant – Team Manager

Problem & Change Management Lead

Problem Manager

Problem Manager/Incident Manager

Bachelor of Engineering - Mechanical Engineering

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