KUMAR SHANTANU
Manager, Service Operation
Ranchi
Summary
- A results-driven Service Delivery Manager with a proven track record of optimizing service processes and exceeding client expectations. Skilled in team leadership, client relationship management, and strategic planning to ensure efficient service delivery. Expertise in ITIL (V3 and V4) framework and continuous improvement methodologies to drive operational excellence.
- Problem Management
- Incident Management
- Change Management
- Release Management
- Service Delivery Management
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Manager, Service Operations
Ellucian Higher Education Systems India Pvt. Ltd
06.2021 - Current
Principal Consultant – Team Manager
Mercedes Benz Research and Development India Pvt. Ltd.
01.2020 - 06.2021
Problem & Change Management Lead
Dell EMC
08.2018 - 01.2020
Problem Manager
Danske IT
02.2017 - 12.2017
Problem Manager/Incident Manager
IBM India Pvt Ltd
10.2013 - 01.2017
Education
Bachelor of Engineering - Mechanical Engineering
Visvesvaraya Technological University
BangaloreSkills
IT-Infra Service deliveryundefined
Certification
ITIL V3 Expert
Timeline
Manager, Service Operations
Ellucian Higher Education Systems India Pvt. Ltd
06.2021 - Current
Principal Consultant – Team Manager
Mercedes Benz Research and Development India Pvt. Ltd.
01.2020 - 06.2021
Problem & Change Management Lead
Dell EMC
08.2018 - 01.2020
Problem Manager
Danske IT
02.2017 - 12.2017
Problem Manager/Incident Manager
IBM India Pvt Ltd
10.2013 - 01.2017
Bachelor of Engineering - Mechanical Engineering
Visvesvaraya Technological University
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