Summary
Overview
Work History
Education
Skills
Certification
Appreciations
Personal Information
Timeline
Generic
Kumaralingam Chandran

Kumaralingam Chandran

BHANDUP(W)

Summary

Dynamic Senior Manager with extensive experience in process compliance and internal auditing at Aurionpro Solution Limited. Proven track record in implementing quality management systems and driving continuous improvement initiatives. Skilled in risk management and data analysis, fostering organizational excellence through effective training and resource coordination.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Manager, Process compliance & Auditor

Aurionpro Solution Limited
Mumbai
08.2024 - Current
  • Reviewed documentation for accuracy and completeness during audit processes.
  • Evaluated internal controls to identify weaknesses and areas for improvement.

Sr.Process Specialist & Auditor

MASTEK LTD
Mumbai
09.2021 - Current
  • Implementation of quality management system based on the requirements of ISO 9001:2015 over Agile & ADOPT lifecycle projects.
  • Implement & facilitated CMMI Level 3 & 5 Development Vr. 2.0 for UK region.
  • Facilitate Internal Audit of ISO 9001, 20000, CMMI L3 & L5.
  • Facilitate and review discussions with UK/EU project managers/ program managers over implementation of QMS process within the projects.
  • Draft audit finding reports, Monitor and observe proper root cause, corrective actions and its evidences are documented for closure of findings for the audit.
  • Implement Delivery excellence dashboard and highlight early warning risks in the project.
  • Provide awareness and organization level process training to the stakeholders.
  • Conducting and Facilitating Management Review (Steerco)/ Weekly status review.
  • Facilitate and implement service management process using ITIL V4 standards across support projects.
  • Drive risk review board & Delivery excellence dashboards for projects with the executive leadership team.
  • Drive Customer feedback for Action planning and closure.
  • Prepare & report monthly dashboards for governance meetings.
  • Facilitate Quality improvements, process innovations, automate process, template enhancements, Checkpoints.

SQA Lead

Unit Trust of India (UTI Ltd)
Mumbai
02.2020 - 08.2021
  • Trained, Implemented & facilitated CMMI Level 3 & 5 Development Vr. 2.0 SCAMPI.
  • SEPG and SQA Practitioner.
  • Metric analyst representative has hands on in MINITAB Vr.19 & Crystal ball application.
  • High Maturity Quantitative measures and institutionalize continual process improvement in the organization.
  • Certified ATM member in CMMI Level 5 Development Vr.1.3.
  • Been as coordinator with Lead Auditor during appraisals.
  • Implementation of quality management system based on the requirements of ISO 9001:2015.
  • Facilitate ISO Audit of 9001:2015 conducted by URS India.
  • Process and Product wise Audits and improvements.
  • Draft audit finding reports, Monitor and observe proper root cause, corrective actions and its evidences are documented for closure of findings for the audit.
  • Provide awareness and organization level training to the stakeholders.
  • Conducting and Facilitating Management Review.

Senior Quality Assurance Executive

National Stock Exchange Information Technology (NSE, NSEIT)
Mumbai
04.2018 - 01.2020
  • Trained, Implemented & facilitated CMMI Level 3 & 5 SVC (Services) 1.3 SCAMPI.
  • SEPG and SQA Practitioner.
  • Metric analyst representative have hands on in MINITAB Vr.19 & Crystal ball application.
  • High Maturity Quantitative measures and institutionalize continual process improvement in the organization.
  • Certified ATM member in CMMI Level 5 Vr.1.3.
  • Implementation of quality management system based on the requirements of ISO 9001:2015.
  • Facilitate ISO Audit of 9001:2015 conducted by BVCI (BUREAU VERITAS).
  • Trained, Implemented & faced ISMS 27001:2013 (ISMS) Audit.
  • Trained, Implemented & faced ISMS 20000-1: 2011. (ITSM) Audit.
  • Trained and Established Risk Management Process.
  • Department wise and Venue wise Process Audit and improvements.
  • Draft audit finding reports, Monitor and observe proper root cause, corrective actions and its evidences are documented for closure of findings for the audit.
  • Provide awareness and organization level training to the stakeholders.
  • Internal Auditor certified.

Senior Quality Assurance Engineer

ECI TELECOM LIMITED
Mumbai
01.2016 - 03.2018
  • Customer interaction, monthly meetings, handling customer escalations, analyzing the complaints to ensure the actions is being adhered.
  • Preparation of Statistical and Analytical Quality reports to customers in INDIA & GLOBAL customers & reviewing it in ORM.
  • Analyzing the yearly / Monthly Failure rate of products and cards for preparing reports with proper RCA & Action plan.
  • Preparing Detailed Failure analysis report of cards and products and sharing it with customer.
  • Visits to customer sites once in Quarter for Site survey Audits.
  • Preparing Site survey Summary Report based on site surveyed by field Engineer and sharing observations and recommendations with customer.
  • Familiar with Extraction of reports from ERP and analyzing it.
  • Successfully implemented and designed a Site survey portal in the Intranet for directly uploading the site survey report online.

Quality Control Engineer

HIND RECTIFIERS LIMITED
Mumbai
08.2014 - 01.2016
  • Testing of ESP (Electronic Static Precipitator), Testing of HVR (High voltage transformers) and testing cum repairing of cards.
  • Testing of Products and handling third party / customer inspection according to its standards / compliance and preparing test certificates, Final certificates.
  • Preparing Process flow chart, Work instructions, SOP's, PPAP's, Poka yoke, Kaizan Charts, implementation of 5's and skill Matrix.
  • Preparation of QAP's and check sheets for automation process flow in Production assembly line, testing and final line.
  • Quarterly site visits and interaction with customer for its complaint resolution with proper RCA and CAPA.
  • Handled outsourced vendor Quality management and vendor quality inspections as per compliance.
  • Manual testing of electrical devices and electronic switchgears.
  • Hands on unit testing experience with embedded systems.

Quality Assurance Engineer

EMERSON NETWORK POWER
Mumbai
08.2009 - 08.2014
  • Implemented and maintained a quality management system based on the requirements of ISO 9001:2008.
  • Quality system implementation with coordination of engineering, manufacturing and supplier team.
  • Proficient in Problem Solving, Planning and implementing processes to obtain customer satisfaction and retention by proper identification of needs.
  • Customer interactions, monthly meetings, handling customer escalations, analyzing the complaints and providing proper RCA with Corrective action and Preventive measures.
  • Handling customer Complaints and third party inspections with proper documentation as per ISO standards and compliance provided by customer.
  • Handling site complaints and resolving site issues by doing Frequent site audits with RCA and CAPA.
  • Implemented Six sigma tools like PFMEA, fish bone analysis, 5 why analysis for failure analysis and process improvements on Shop-floor.
  • Performed Kaizen improvement projects in-house using Lean management technique.
  • Worked in PPAP documentation for a new design product and submitted to INDUS customer for Airtel projects.
  • Manual testing of electrical devices and electronic switchgears.
  • Hands on unit testing experience with embedded systems.

Education

B.E - Instrumentation & Control

Indira Gandhi College of Engineering
Mumbai
01.2009

Diploma - Electronics & Telecommunications

S.H.Jondhale College of Engineering
Mumbai
01.2005

SSC -

Holy Angels High School
Mumbai
01.2002

Skills

  • Process compliance
  • Internal auditing
  • Quality management
  • Risk management
  • CMMI implementation
  • Project governance
  • Data analysis
  • Training facilitation
  • Resource allocation
  • Analytical thinking
  • Microsoft Project
  • Continuous improvement
  • Resource coordination
  • Lean management
  • Process improvement
  • Audit facilitation
  • Corporate audits
  • Project management expertise

Certification

  • ISO 9001 & 20000 Internal Auditor certified from DNV
  • Certified & Registered as Appraisal team member (ATM) in CMMI institute for Development & Services Vr2.0.
  • Awarded Certification in Fire and Safety
  • Awarded Certificate for Completion of 2 Six Sigma Green belt Projects and certified Advance Excel.

Appreciations

  • Awarded as the Mastek super Squad for implementation of QMS in projects in the Yr. 2022.
  • SPOT award for successfully practicing and implementation of CMMI L4 & L5 in the Yr. 2019.
  • Awarded as the NSE best performance in West Region in the Yr. 2019.

Personal Information

  • Age: 37
  • Date of Birth: 09/17/86
  • Gender: Male
  • Nationality: INDIAN
  • Marital Status: Married

Timeline

Senior Manager, Process compliance & Auditor

Aurionpro Solution Limited
08.2024 - Current

Sr.Process Specialist & Auditor

MASTEK LTD
09.2021 - Current

SQA Lead

Unit Trust of India (UTI Ltd)
02.2020 - 08.2021

Senior Quality Assurance Executive

National Stock Exchange Information Technology (NSE, NSEIT)
04.2018 - 01.2020

Senior Quality Assurance Engineer

ECI TELECOM LIMITED
01.2016 - 03.2018

Quality Control Engineer

HIND RECTIFIERS LIMITED
08.2014 - 01.2016

Quality Assurance Engineer

EMERSON NETWORK POWER
08.2009 - 08.2014

B.E - Instrumentation & Control

Indira Gandhi College of Engineering

Diploma - Electronics & Telecommunications

S.H.Jondhale College of Engineering

SSC -

Holy Angels High School

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