Kumarasan Durai
Chennai
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations by applying top-notch skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager
Fedbank Financial Services Ltd
Chennai
09.2025 - Current
- Managed cross-functional teams to improve operational efficiency and service delivery.
- Developed and implemented risk management frameworks for client investments.
- Streamlined reporting processes to improve accuracy and decision-making capabilities.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Established effective communication channels between different departments within the organization.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Pre and Post investigation
- Employee investigations
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
Manager
Religare Housing Development Finance Corp Ltd
Chennai
07.2023 - 09.2025
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-train existing employees to maximise team agility and performance
- Onboarded new employees with training and new hire documentation
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes
- Vendor Management
- Seeding and Mystery Shopping
- Samplers Management
- Hygiene calls to check the sourcing mechanism
- Investigation of Fraud Cases(Pre/Post)
- Skip Tracing
- Mails Management
- Collateral Cross Check
- Early Warning System Handling
- Applications: KARZA, FINNONE, WEBMAIL OUTLOOK
- Oversaw compliance with regulatory requirements in housing finance transactions.
- Implemented process improvements to streamline workflow and reduce bottlenecks.
- Analyzed market trends to inform strategic decisions in housing finance products.
Deputy Manager
Hdfc bank ltd
02.2020 - 07.2023
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Managing authorization data in 21 types of loans
- Vendor management
- Hygiene Checks
- Asset Verification visit for high-value loans (Premium Auto Loan)
- Cross Checks on vendors reports,
- UV check for agriculture loans documents,
- Crime Check and Company categorization
- Supervised and motivated 50 samplers.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Application : LOS, RIMS, VBMS, LOTUS NOTES WEBMAIL, PAN VERIFICATION, SYSTEM, FLEXCUBE, LOS
Senior fraud analyst
Standard chartered bank
02.2016 - 02.2020
- Motoring customer cards transaction & validating the same
- Authorizing & Declining the same if any issues in it, through Inbound & Outbound calls
- Action incidents are alerted by various Detection tools to take all necessary steps to mitigate fraud and information security risks
- Investigate the legitimacy of suspicious events/transactions in accordance with Bank Standard Operating Procedures 24/7
- Research fraud and security-related trends and emerging issues
- Sharing and effective utilization of the best practices of Credit Card Fraud prevention tools
- Provide recommendations to managers for new business rules to increase the effectiveness of current fraud detection systems and action if approved
- Identifying POS/CPP during Fraud Trends & highlighting the team to set of Rules
- Weekly Calls with Country Stake Holders, discussing fraud trends & action to be taken on it
- Review of Refer to Issuer blocked cards and release of same based on the Fraud trends in order to limit the referral cost to the bank
- Internally coordinating with Charge Back Team, Collections Unit, Cards Operations Underwriting, and Phone Banking Units & Externally with Customers, Acquiring & member banks, and all Vendors
- Countries Handled: Around 21 Countries, Mainly Singapore in Asia, UAE in Gulf, UK - Jersey, Europe, India, Greater China & HK
Fraud analyst
Tata consultancy services
08.2012 - 02.2016
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
- Played key role in recovery of substantial amounts of funds by resolving complex fraud cases.
- Streamlined fraud alert systems, enabling quicker response times to potential threats.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
Education
Bachelor Of Applied Science - Information System Management
AM JAIN COLLEGE
MeenambakkamSkills
- Regulatory compliance
- Operational strategy
- Process improvement
- Cross-functional collaboration
- Performance monitoring
- Problem solving
- Stakeholder engagement
- Data analysis
- Cross-functional team coordination
- Reporting oversight
- Staff investigations
- Internal Process Training
- Team development
- Teamwork and collaboration
Accomplishments
- The school secured first place in the Genesis pre-board exam in 2009 and secured fourth place in the HSLC exam in 2009.
- Zonal winners in football in Kanchipuram in 2008. The school secured first place in accounts, commerce, and economics at HSLC in 2009.
- The department secured third place in the college's fourth semester in 2011.
- Runners-up in the inter-college cricket tournament 2011-12.
Certification
Forensic Accounting and Fraud Examination Certificate in West Virginia University, Sep'2020
Cyber Security in Skill India Digital hub, Aug'2025
Languages
Tamil
First Language
English
Proficient
C2
Timeline
Senior Manager
Fedbank Financial Services Ltd
09.2025 - Current
Manager
Religare Housing Development Finance Corp Ltd
07.2023 - 09.2025
Deputy Manager
Hdfc bank ltd
02.2020 - 07.2023
Senior fraud analyst
Standard chartered bank
02.2016 - 02.2020
Fraud analyst
Tata consultancy services
08.2012 - 02.2016
Bachelor Of Applied Science - Information System Management
AM JAIN COLLEGE