Cooking
Kumari Adiksha
Quality Analyst (QA)
Kangra
Summary
Dedicated and experienced in Know Your Customer (KYC), Transaction Monitoring, Sanction/PEP screening and financing Crime Investigations. Attained invaluable knowledge of Anti Money Laundering and Terrorist Financing policies. I have a good track record of evaluating compliance issues within an organization and then taking appropriate action to improve operational performances.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I have a strong work ethic, good communication skills, result-driven, exceptional analytical and with minimum supervision.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Quality Analyst
TaskUs
12.2023 - Current
- Reviewing, analyzing & reporting on Quality discrepancies related to the KYC process/ Sanctions Screening.
- Coaching, mentoring & training the team
- Keeping up with the latest updates & sharing them with the analyst for maintaining Quality
- Collect and evaluate relevant information about customer or potential customer.
- Verifying invalid formats & fake Documents
- Identify and investigate individuals or business that are considered high risk
Analyst- Sanctions Screening & Investigation
TaskUs
08.2021 - 11.2023
- Responsible for performing sanctions screening on customers and escalating further is identified as potential match against Sanctions list: OFAC, United Nations, European Union, HM Treasury and others.
- Responsible for performing sanctions screening on customers who have exposure to sanctioned countries like: Iran, North Korea, Syria, Ukraine(Some region) etc.
- Conducted due diligence searches through various third-party resources like Worldcheck, OFAC Specially Designated Nationals list (SDN) etc. and internal databases to prevent operational and reputational risks.
- Collected and examined financial statements and personal documents to assist in identifying unusual transaction patterns.
- Maintained appropriate KYC by following Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD) compliance standards.
- Performing risk analysis for both business reviews and individual entities
- Accountable for delivering training to new employees related to Sanctions Screening.
Customer Service Executive (non-voice)
Teleperformance
08.2018 - 02.2020
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled day to day activities like queries of customers along with providing them solution and information regarding any of their orders keeping KPI's in mind.
- Maintained vigil eye on tracking of orders and provided exact information to customers.
- In case the customer doesn't get resolution on time, escalate it to senior management and take necessary action.
- Evaluated interactions between associates and customers to assess personnel performance.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Education
Master of Science - Biotechnology
Chandigarh Group of Colleges
Landran 04.2001 -
Skills
Economic and travel Sanctions
Strong Analytical and Problem Solving capabilities
Ability to multitask and work under pressure
Data Collection and Analysis
Know Your Customer (CDD & EDD)
Knowledge of customer service principles & practice
Accomplishments
- I have been a part of the compliance team for KYC/Sanctions screening for over 2.5+ years
- My work has led me to be promoted. I have been a Quality Analyst for the past 5 months + 5 months as an Quality Analyst (Apprentice).
Interests
Reading
Singing
Timeline
Quality Analyst
TaskUs
12.2023 - Current
Analyst- Sanctions Screening & Investigation
TaskUs
08.2021 - 11.2023
Customer Service Executive (non-voice)
Teleperformance
08.2018 - 02.2020
Master of Science - Biotechnology
Chandigarh Group of Colleges
04.2001 -