Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Kumari Adiksha

Quality Analyst (QA)
Kangra

Summary

Dedicated and experienced in Know Your Customer (KYC), Transaction Monitoring, Sanction/PEP screening and financing Crime Investigations. Attained invaluable knowledge of Anti Money Laundering and Terrorist Financing policies. I have a good track record of evaluating compliance issues within an organization and then taking appropriate action to improve operational performances.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I have a strong work ethic, good communication skills, result-driven, exceptional analytical and with minimum supervision.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Quality Analyst

TaskUs
12.2023 - Current
  • Reviewing, analyzing & reporting on Quality discrepancies related to the KYC process/ Sanctions Screening.
  • Coaching, mentoring & training the team
  • Keeping up with the latest updates & sharing them with the analyst for maintaining Quality
  • Collect and evaluate relevant information about customer or potential customer.
  • Verifying invalid formats & fake Documents
  • Identify and investigate individuals or business that are considered high risk

Analyst- Sanctions Screening & Investigation

TaskUs
08.2021 - 11.2023
  • Responsible for performing sanctions screening on customers and escalating further is identified as potential match against Sanctions list: OFAC, United Nations, European Union, HM Treasury and others.
  • Responsible for performing sanctions screening on customers who have exposure to sanctioned countries like: Iran, North Korea, Syria, Ukraine(Some region) etc.
  • Conducted due diligence searches through various third-party resources like Worldcheck, OFAC Specially Designated Nationals list (SDN) etc. and internal databases to prevent operational and reputational risks.
  • Collected and examined financial statements and personal documents to assist in identifying unusual transaction patterns.
  • Maintained appropriate KYC by following Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD) compliance standards.
  • Performing risk analysis for both business reviews and individual entities
  • Accountable for delivering training to new employees related to Sanctions Screening.

Customer Service Executive (non-voice)

Teleperformance
08.2018 - 02.2020
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Handled day to day activities like queries of customers along with providing them solution and information regarding any of their orders keeping KPI's in mind.
  • Maintained vigil eye on tracking of orders and provided exact information to customers.
  • In case the customer doesn't get resolution on time, escalate it to senior management and take necessary action.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Monitored key performance indicators to ensure continuous improvement in service quality.

Education

Master of Science - Biotechnology

Chandigarh Group of Colleges
Landran
04.2001 -

Skills

Economic and travel Sanctions

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Accomplishments

  • I have been a part of the compliance team for KYC/Sanctions screening for over 2.5+ years
  • My work has led me to be promoted. I have been a Quality Analyst for the past 5 months + 5 months as an Quality Analyst (Apprentice).

Interests

Cooking

Reading

Singing

Timeline

Quality Analyst

TaskUs
12.2023 - Current

Analyst- Sanctions Screening & Investigation

TaskUs
08.2021 - 11.2023

Customer Service Executive (non-voice)

Teleperformance
08.2018 - 02.2020

Master of Science - Biotechnology

Chandigarh Group of Colleges
04.2001 -

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Kumari AdikshaQuality Analyst (QA)