Summary
Overview
Work History
Education
Skills
Projects
Hobbies and Interests
Languages
Languages
Timeline
Generic
Kumari Ayushi

Kumari Ayushi

Gorakhpur

Summary

A dedicated and results-driven professional with 20 months of experience at Amazon, specializing in customer service and seller support. Proven expertise in delivering exceptional virtual customer assistance and resolving complex seller issues, ensuring high client satisfaction. Adept at leveraging problem-solving skills, effective communication, and a customer-centric approach to excel in fast-paced environments. Seeking to apply my experience and skills to contribute to a dynamic team and drive business success in a private-sector role.

Overview

2
2
years of professional experience

Work History

Seller Support Associate

Amazon
Noida
07.2023 - 04.2024
  • As a Seller Support Associate, I effectively managed and resolved seller queries through both email and chat channels, providing timely and professional assistance. My role involved troubleshooting issues, addressing product listing concerns, processing account-related inquiries, and ensuring an exceptional seller experience. With strong communication skills and a solutions-oriented approach, I consistently helped optimize seller performance while maintaining high customer satisfaction.

Virtual Customer Service Associate

Amazon
Lucknow
06.2022 - 04.2024
  • I joined Amazon as a VCS where I handled customer queries through various marketplaces and resolved them in a professional and timely manner through phone chat and email.
  • I also worked in a specialist team of Image Verification.

Education

BSc - Biology

St Joseph's College For Women
Gorakhpur
05-2019

Intermediate -

St Joseph's School
Gorakhpur
05-2016

High School -

St Joseph's School
Gorakhpur
03-2014

Skills

  • Customer handling
  • Client service
  • Microsoft Office
  • Microsoft Outlook
  • Fast learner
  • Excellent communication and writing skills
  • Strong interpersonal skills
  • Highly motivated
  • Attention to detail
  • Critical Thinking
  • Time Management

Projects

Water harvesting project, Lead designer

Hobbies and Interests

  • Participating in social activities
  • Travelling
  • Singing

Languages

  • English
  • Hindi

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Seller Support Associate

Amazon
07.2023 - 04.2024

Virtual Customer Service Associate

Amazon
06.2022 - 04.2024

BSc - Biology

St Joseph's College For Women

Intermediate -

St Joseph's School

High School -

St Joseph's School

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Kumari Ayushi