Sayada Omaima Rumman

Key Responsibilities:

• Delivered high-quality customer service via phone, chat, and email support.
• Handled escalated situations calmly and professionally to resolve customer issues.
• Provided clear guidance while ensuring compliance with policies and accuracy.
• Managed multiple tasks efficiently in a time-sensitive environment.
• Maintained high service standards to achieve elevated customer satisfaction levels.

Key Achievements:

• Recognized for effective communication and customer-handling skills.
• Successfully resolved complex cases, improving customer experience.
• Consistently met quality, productivity, and performance targets.

Accomplishments:

• Recognized with the GEM Award for outstanding service, professionalism, and customer satisfaction.
• Consistently received Rewards and recognition (R&R) for maintaining high service standards and performance.