Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kumari Deepshikha

Subject Matter Expert
Bangalore

Summary

Detail-oriented team player with strong organizational skills, adept at managing multiple projects simultaneously while maintaining a high level of accuracy. Able to effectively prioritize tasks and collaborate with team members to achieve project goals efficiently. Demonstrated ability to adapt to changing priorities and deadlines in a fast-paced work environment. Passionate about delivering high-quality work and exceeding expectations.

Overview

9
9
years of professional experience

Work History

Subject Matter Expert

Truecaller
02.2020 - Current
  • Responsibilities Handling user requests and escalations over emails and calls regarding the application.
  • Processing Legal requests and interacting with the legal team to understand the exact requirement.
  • Preparing and sending weekly reports.
  • Responding to play store reviews.
  • Creating jira's for the reported issues and assigning them to the concerned teams.
  • Evaluating the performance metrics achieved by agents.
  • Trained, coached and mentored agents to increase team productivity.
  • Acted as thought leader in anticipating changing industry trends and refining and creating programmes to keep the pace.
  • Optimized processes and organization structures to facilitate maximum profitability.
  • Carried out data analysis and assessment and presented results to management.
  • Recruited and hired staff for organizational vacancies and enforced consistent policies across workforce.
  • Analyzing business performance to identify areas where technical solutions might be of benefit.
  • Drafting standard operating procedures and workflow documents.
  • Always available to clarify all the doubts and queries by other teammates.
  • Providing quality feedbacks to the team members and retraining them on specific topics if needed or required.

Senior Fulfillment Expert

Swiggy
04.2019 - 02.2020
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Staff management, Customer relationship management
  • Handling refund requests and managing payment gateways
  • Acting as a bridge between the vendors and the customers
  • Managing & resolving vendor & Customer escalations.

Process Associate

Cresc Datasoft Pvt Ltd
01.2018 - 03.2019
  • Roles and Responsibilities
  • PO Management: Customer Purchase Order, creating and processing Sales Order
  • Entering and processing Purchase Orders and Import Production Purchase Orders
  • Invoice Management: US clients like Dillard's, World Wide Golf and other customers
  • Handling Inventory & stock management Submitting assignments and factors to CIT and taking credit approval
  • Creating Purchase Orders, sending Pick Tickets to warehouse and routing the orders on different portals
  • Creating the invoices for the customers and make sure that the goods are delivered to the customer
  • Looking into customer's return requests and refunds
  • Trained and assisted new joiners by sharing knowledge about the process
  • Handling exceptions cases related to process, vendor queries
  • Working in P2P Process
  • Verifying legal requirements like Vendor's name and Address, Ship to address, Bill to name, Purchase Order Number, Local Currency
  • Etc
  • Handling EDI (Electronic Data Interchange) orders and various other EDI documents.

Senior E- Associate

Hi Power
09.2016 - 11.2017
  • Handling customer requests and supported as Customer relationship Executive Troubleshoot and relationship management Handling Various Cross sell and vendor management data

Education

Bachelors - Business Management

Bachelor of Business Management -

M.S Ramaiah College of Arts, Science And Commerce
Bangalore

Skills

Strengths:

Clear communication

Collaborative team member

Committed and adaptable

Skill sets:

Applications:

Microsoft Office, Microsoft Powerpoint, Outlook

Excel

SQL

Strong leadership skills

Process optimization

Training and mentoring

Team building

Problem solving

Time management

Interests

Hobbies: , Music, Cooking

Timeline

Subject Matter Expert

Truecaller
02.2020 - Current

Senior Fulfillment Expert

Swiggy
04.2019 - 02.2020

Process Associate

Cresc Datasoft Pvt Ltd
01.2018 - 03.2019

Senior E- Associate

Hi Power
09.2016 - 11.2017

Bachelors - Business Management

Bachelor of Business Management -

M.S Ramaiah College of Arts, Science And Commerce

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Kumari DeepshikhaSubject Matter Expert