Kumari Sanjana

• Developed and enhanced Risk module workflows in ServiceNow, including configurations, custom scripts, and business rules to improve process automation.
• Implemented custom ACLs, UI policies, and client scripts to enforce governance rules and deliver seamless user experiences.
• Built dashboards and reports for real-time tracking of risk operations, improving visibility for stakeholders.
• Collaborated with business teams to gather requirements and deliver scalable solutions, reducing manual interventions.
• Conducted impact analysis and applied fixes in configuration/code to ensure long-term stability of the Risk application.
• Applied corrective measures to maintain system integrity and business continuity aligning with ServiceNow best practices.

Project - Deloitte GRC Application

• Configured Audit Management, Policy & Compliance management, Risk Management and Advanced Risk modules of GRC.
• Worked on workflows for Issue and policy exception, Attestations, Controls, Engagement, Audit tasks, control and control objective.
• Created attestations and worked on implementation of confidentiality for Evidence request and observation.
• Worked on upgrade activities (conflict resolution) as per client's roadmap.
• Conducted in-depth analysis of various new features within like accelerators and Indicators in ServiceNow GRC.
• Worked on health scan recommendations from ServiceNow.
• Provided frequent client demos and managed stakeholder queries.
• Created dashboards and worked on scheduled Reports.
• Worked on interactive filters and incorporated them in Dashboard to meet customer's requirement.
• Developed Client scripts, Business Rules, Script Includes and defining ACL's.
• Worked on REST API Integration.
• Worked on numerous customized notifications along with complex email scripts for better refinement.
• Worked on implementation of Workspace.

Project - Item Order Management

• Implementing changes using configurations.
• Creation of Custom Tables and Related Lists.
• Implementing requires which also involved Scripting, SLA, ACL, etc.
• Configuration of Reports and Email notifications.
• Configurations related to Form layout, UI policies, Dictionary Override, etc.
• Worked on Catalog Item and Record Producers also.
• Worked on Import Set, Transform Map and Field mapping also to load the Excel data.
• Creation of user Criteria for Knowledge Articles and Base.
• Migration of Data from one instance to another using XMLs.
• Migration of Configurations and customization using Update Sets.

Project - ServiceNow ITSM

• Providing access to users and groups through roles.
• Basic Branding configuration changes like Banner branding, etc.
• Resolving tickets/incidents related to access issues, errors in configuration or scripting.
• Implementing changes using configurations.
• Implementing requires which also involved Scripting, SLA, ACL, etc.
• Configuration of Reports and Email notifications.
• Configurations related to Form layout, UI policies, Dictionary Override, etc.
• Worked on Catalog Item and Record Producers also.
• Creation of user Criteria for Knowledge Articles and Base.
• Migration of Data from one instance to another using XMLs.

Project - Content Reviewing

• Assisted in the development of new content categories, conducting thorough research to inform accurate categorization and tagging practices.
• Streamlined content review process by implementing efficient workflows and prioritizing tasks based on deadlines.
• Contributed to a positive work environment through active participation in team meetings, trainings, and collaborative projects.

Project - CitizenServe : An application for United States Municipal Corporation that is available for both web and mobile.

• Advanced professional development by maintaining up-to-date knowledge of industry trends and advancements in software testing methodologies.
• Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
• Streamlined testing processes by developing reusable test scripts and templates.
• Partnered with business analysts to translate complex requirements into effective test cases.