Kumarika Neog
Operational Excellence Leader
Pune
Summary
Operational Excellence Leader with over 15 years of experience in driving continuous improvement, process optimization, and quality management within the IT and cybersecurity domains. Proven track record in implementing Lean Six Sigma methodologies, managing cross-functional teams, and leading strategic initiatives to enhance operational efficiency and effectiveness. Adept at developing and monitoring KPIs, managing projects and ensuring compliance with industry standards. Strong communicator with a focus on stakeholder engagement and change management.
Overview
21
21
years of professional experience
2009
2009
years of post-secondary education
Work History
Operational Excellence Manager - Product Cybersecurity Center of Excellence
Eaton India Innovation Center
06.2022 - Current
- Designed and implemented change management strategies to ensure the adoption of new cybersecurity processes.
- Led OpEx and quality initiatives using Lean Six Sigma tools (VSM, PFMEA, BPI).
- Developed KPIs to track cybersecurity risk, operational performance, and process maturity.
- Standardized best practices, documented procedures, and conducted training programs. programs.
- Enabled Agile workflows and improved engagement, traceability for cybersecurity teams.
- Supported UL-DATL compliance and strategic program execution for the Product Cybersecurity Lab in India and the US.
Process Owner - IT Continuous Improvement & Process Management
Eaton Technologies Pvt. Ltd
12.2018 - 05.2022
- Led CI initiatives across global IT teams; implemented Lean tools like 5S, VSM, Process map and standard work
- Drove process standardization, documentation updates, and automation assessments.
- Facilitated CI governance and embedded VOC into work instructions and process improvements.
Senior Process Analyst
Eaton Technologies Pvt. Ltd
02.2013 - 11.2018
- Managed IT scorecards, stakeholder/end-user surveys, and root cause analyses.
- Led IT Business Excellence remediation planning and performance improvement actions.
- Developed process maturity models, and maintained the Eaton IT process library.
Process Analyst
Eaton Technologies Pvt. Ltd
05.2010 - 01.2013
- Supported balanced scorecard, IT surveys, RCA, and continuous improvement initiatives.
- Contributed to IT Operating Reviews and performance assessments.
Business Process Analyst
Eaton Industries Pvt. Ltd
10.2007 - 04.2010
- Conducted quality audits and trained teams based on QOS findings.
- Led process improvement projects to reduce defects and improve customer satisfaction.
- Developed metrics and dashboards for performance management.
Customer Service Representative
Eaton Industries Pvt. Ltd
04.2006 - 10.2007
- Handled inbound and outbound calls to receive order details, provide customer updates and coordinate with the US team.
- Responsible for entering orders placed by the clients on the system.
Customer Care Executive
EXL Services
01.2005 - 03.2006
- Worked as a part of the pilot batch for a US based insurance process.
- Successfully handled all inbound calls related to home and motor vehicle insurance.
Education
Bachelor of Law - LLB
Pune University
Bachelor of Commerce - Accountancy
Guwahati University
Higher Secondary - undefined
Assam Higher Secondary Education Council
High School - undefined
Secondary Education Board of Assam
Skills
- ISO 9001:2015
- ISO 17025:2017
- SIX SIGMA GREEN BELT
- PROSCI CERTIFIED ORGANIZATION CHANGE MANAGEMENT PRACTITIONER
- LEAN EXPERT
- ITIL V3 EXPERT
Timeline
Operational Excellence Manager - Product Cybersecurity Center of Excellence
Eaton India Innovation Center
06.2022 - Current
Process Owner - IT Continuous Improvement & Process Management
Eaton Technologies Pvt. Ltd
12.2018 - 05.2022
Senior Process Analyst
Eaton Technologies Pvt. Ltd
02.2013 - 11.2018
Process Analyst
Eaton Technologies Pvt. Ltd
05.2010 - 01.2013
Business Process Analyst
Eaton Industries Pvt. Ltd
10.2007 - 04.2010
Customer Service Representative
Eaton Industries Pvt. Ltd
04.2006 - 10.2007
Customer Care Executive
EXL Services
01.2005 - 03.2006
Bachelor of Commerce - Accountancy
Guwahati University
Higher Secondary - undefined
Assam Higher Secondary Education Council
High School - undefined
Secondary Education Board of Assam
Bachelor of Law - LLB
Pune University
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