KUMAR RAJEEV RANJAN
Bengaluru,BR
Summary
A respected Professional, committed to networking with strategic partners in the broader community. Specialist in supporting co-working spaces and entrepreneur meetups. Confident individual, successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding client and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Boasting an established ability to deliver growth, maximize sales and achieve set targets. A productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Prepared and available to take on a challenging role in any fast paced highly competitive marketplace. I have the passion needed to provide the best customer experience possible for the ultimate benefit of clients. With my present employer, I am regarded as an experienced Manager who can oversee the progression of all key developments through my managing skills. Right now, I am looking for an opportunity where I can achieve all my career objectives and grow with the organization.
Overview
11
11
years of professional experience
Work History
Site Director
Sodexo India Services Private Limited.
02.2024 - Current
- Ensure safe, compliant environment for teams and customers by ensuring processes are followed and gaps identified and escalated to resolution.
- Management of Health, Safety and Environmental Legislation relating to building portfolio ensuring that: all statutory requirements and firm's policies and process are met; all associated records are maintained up to date; and with all relevant staff are trained and aware in its requirements and operation.
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Recruited and mentored new colleagues to build workforce and improve performance.
- Engaged with customers to better understand needs and deliver excellent service.
- Administered contracts to deliver outstanding vendor coordination, timeline development and day of coordination services.
- Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
- Exceeded team goals by leading meetings, sharing best practices and implementing sales initiatives.
- Ensured customer service stayed excellent, attentive and helpful by proactively going extra mile to assist client's needs.
- Listened closely to each client's needs and requirements and used detailed product knowledge to make recommendations and improve client experience.
- Facilitate customer's connection with all site-related requirements including safety, security, space for individual work, conference rooms, office supplies, and equipment, as well as technology systems and tools, catering, and additional local services as needed
- Ensure prompt resolution of customer issues and complaints, pro-actively communicate operational matters of concern and escalate to responsible management as appropriate.
- Active point of contact for all attendees which includes greeting, check in/check out, answer questions, conduct tours, track walk-ins.
- Ensuring compliance with all policies, standards and procedures
- Intervenes in any guest/employee situation as needed to ensure integrity of property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
- Interacts with client on regular basis throughout property to obtain feedback on quality of product, service levels and overall satisfaction.
Community Manager - Integrated Hospitality
At Morgan Stanley (Compass India)
01.2022 - 02.2024
- Ensures employees are cross-trained to support successfully daily operations
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to
- Standard and Local Operating Procedures (SOPS and LSOPS) and support Peer Review Process
- Championed diversity and inclusion efforts within online community by creating safe spaces for open conversation and actively addressing any instances of discrimination or harassment.
- Developed comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Established strategic partnerships with relevant organizations, expanding reach of community and generating new opportunities for collaboration.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in timely manner.
- Develops working relationships with outside vendors to enhance event experience and handle catering/event needs.
- Plan daily and weekly schedules to provide client with timely response to requests and to manage overall traffic.
- Be aware of and prepare for major events, visits, presentations, etc.
- Lead and support onsite team and provides feedback, training, development, mentoring and rewards performance with positive feedback.
- Lead, develop and motivate high performing team to agreed standards ensuring that Client receives services of highest quality.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Monitored service periods and realigned team positions to provide optimal coverage to meet client demands.
- Implement and maintain business improvement, process standardization and improvement in all areas.
- Measure KPI's and service standards against agreed and obligated levels.
Guest Service Manager
Conrad by Hilton Hotels
02.2018 - 12.2021
- Identified ways to improve offered services and attract more customers, making suggestions and recommendations to senior management.
- Supported and mentored team members in delivering exceptional customer service, providing supportive and motivational working environment.
- Used smart upselling techniques to increase customer purchases, including room upgrading and service add-ons when checking in.
- Monitored regulations on company safety, environment and employee hygiene were met to provide top-line service to customers.
- Developed and implemented new incentives by promoting loyalty programs to motivate colleagues and maximize business revenue.
- Delegated administrative and employer needs qualified employees to promote sense of responsibility and balance operational needs.
- Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
- Ensured safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
- Developed promotional packages to attract new guests while maintaining profitability goals for property.
- Created open communication environment within team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Oversaw daily cash handling procedures at front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Assisted with revenue management tasks, contributing to achievement of budgeted targets.
Duty Manager
InterContinental Chennai Mahabalipuram Resort
07.2017 - 02.2018
Office Executive
InterContinental Chennai Mahabalipuram Resort
03.2016 - 06.2017
Front Office Executive
Fairmont Jaipur
11.2014 - 02.2016
Hotel Operational Trainee
Fairmont Jaipur as
06.2013 - 10.2014
Industrial internship
Claridge's Hotel
Education
Bachelor in Hotel Management - Hospitality & Hotel Administration, Hotel Management
Institute of Hotel Management
Shillong, ML2013
Intermediate in Commerce - Commerece
Anugrah Narayan College
Jehanabad05.2010
Higher Secondary Education - Schooling
P P P S
Jehanabad05.2007
Skills
- Vigilant and alert
- PR strategy development
- Strategic corporate guidance
- Team management
- Detail-orientated
- Confident approach
- Case management
- Clerical Support
- Report Writing
- Spreadsheet tracking
- Data Evaluation
Additional Information
- Successfully carried and executed the transitioning on job responsibilities between two vendors of my client (Morgan Stanley)
- Have been an active personnel in driving the Sustainability, Diversity & Philanthropy programs at Morgan Stanley
- Have been recognized as CORONA warrior at Conrad Bengaluru
- Was chosen for Task Force training in the pre-opening hotel (Double
- Tree, Ahmedabad)
- Most recognized manager by guests in month of May 2018 at
- Conrad Bengaluru
- Highest up-seller for the month of January, February and March 2017 at InterContinental
- Awarded as most recognized manager by Guests on Medallia.
- Awarded Employee of the month in September 2014 & April 2015 at
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Site Director
Sodexo India Services Private Limited.
02.2024 - Current
Community Manager - Integrated Hospitality
At Morgan Stanley (Compass India)
01.2022 - 02.2024
Guest Service Manager
Conrad by Hilton Hotels
02.2018 - 12.2021
Duty Manager
InterContinental Chennai Mahabalipuram Resort
07.2017 - 02.2018
Office Executive
InterContinental Chennai Mahabalipuram Resort
03.2016 - 06.2017
Front Office Executive
Fairmont Jaipur
11.2014 - 02.2016
Hotel Operational Trainee
Fairmont Jaipur as
06.2013 - 10.2014
Industrial internship
Claridge's Hotel
Bachelor in Hotel Management - Hospitality & Hotel Administration, Hotel Management
Institute of Hotel Management
Intermediate in Commerce - Commerece
Anugrah Narayan College
Higher Secondary Education - Schooling
P P P S
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