Writing Blog/Poem, Reading books and articles/bogs
KUMAR RITESH RAJ
Vadodara
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
3
3
Certifications
4
4
Languages
Work History
MANAGER DEVELOPMENT, REVENUE CYCLE MANAGEMENT (RCM)
Altera Digital Health (Now) - Allscripts India| Eclipsys
11.2007 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Work with scrum teams(geographical distributed) and across cross-functional teams to design and architect solutions on various modules like Product Integration.
- Work with Solutions Management, Scrum team and other stake holders to deliver high quality solutions by providing technical/functional guidance/support.
- Streamlined the processes to ensure quick turnaround for software deliverables.
Education
EXECUTIVE MBA - FINANCIAL ACCOUNTING/DIGITAL MARKETING
Narsee Monjee Institute of Management Studies
MUMBAI 04.2001 -
Bachelor of Engineering - ELECTRONICS
M.I.E.T
Gondia, India 04.2001 -
Skills
Employee Coaching and Mentoring
Accomplishments
- Product Ownership - No critical issue reported since 2011 for 25+ (Clients Hospitals) for their Go-live upgrades with minimal downtime.
- Innovation - 15 different ideas submitted (IDF) for patent since 2015.
- Client Experience - Improved product stability by reducing the customer reported issues to historic low. Reduced from 300 to 20 client cases, Reduced 50% in Product defect inflow since 2014.
- Happy Team - Helping and supporting to empower team to become high performer which attributed to high productivity and less attrition.
- Capitalization - On an average 96% program capitalization since the inception back in 2014.
Certification
Professional Agile Leadership (PAL I)
Interests
Listening audio books
Marathon Runner (Finished 21 KM Vadodara Marathon in 2020 in 2:31 Hours)
Cricket (District level), Badminton, Football
Timeline
Management Communication - Harvard Business Publication Education
10-2022
Professional Agile Leadership (PAL I)
05-2021
Situation Leadership II - Ken Blanchard
06-2019
MANAGER DEVELOPMENT, REVENUE CYCLE MANAGEMENT (RCM)
Altera Digital Health (Now) - Allscripts India| Eclipsys
11.2007 - Current
EXECUTIVE MBA - FINANCIAL ACCOUNTING/DIGITAL MARKETING
Narsee Monjee Institute of Management Studies
04.2001 -
Bachelor of Engineering - ELECTRONICS
M.I.E.T
04.2001 -
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