Kumuda Subramanya

· 14 years of experience across IT Project Management & Scrum Master; in-depth knowledge in Telecom domain.

· Proven excellence in managing end-to-end delivery / project planning & implementation from scope management, to activity sequencing, effort & cost estimation, risk and issue analysis and quality management in line with QA guidelines.

· Communication with the stakeholders on the project requirements gathering,expectations ,timelines ,risk and dependencies .

· Facilitated daily scrum protocols such as the Daily Stand-up, Backlog refinement and Sprint planning, Product Demos, and Retrospection.

Build project plan and Define project scope.

Proven experience in gap analysis, risk analysis and problem-solving.

Monitored all project tasks and ensure compliance to all timeframe and resolve all issues according to required project plan and administer everyday activities and assist to resolve all issues within organization

Experience in Unix , Java Webservices ,mainframe technologies,JIRA

Experience in managing clients of different regions including US,Canada and Australia.

Coordinated with cross-cultural teams across levels globally for projects.

Experience in team handling of 2 teams with 8~10 team members each.

Produced status reports and updated onshore clients and senior management on progress and roadblocks.

Verified quality of deliverables and conformance to specifications before submitting to clients.

Talent Acquisition and Ramping up project team.

Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.

Mentored project associates in approaches designed to exceed expectations of customer.

Closely collaborated with project members to identify and quickly address problems during weekly retrospective meetings.

Ü Driving technical capabilities to troubleshoot, identify root cause and develop work-around solutions, on Collection strategies of the client

Ü Providing technical assistance, in troubleshooting related problems, to level 2 & level 1 teams, as needed

Ü Supporting existing Service Delivery teams, on Level 3 issues, in order to maintain the current production state

Ü Building & managing development & testing environments, while assisting developers in debugging application issues, using tools

Ü Directing application deployments as well as defining new treatment strategies as per business requests

Ü Leading the team, supporting all production releases, including enterprise release, weekly releases and special business initiated project

Ü Conducting Daily stand-up meeting with entire team as well as the onshore team

Ü Managing weekly/monthly dashboard presentation reports, to end client and higher management

• During this phase of engagement, acted in the role of, , with the responsibilities of business requirement gathering, preparation of traceability matrix, assisting developers & testers and validating test logs
• Participated in providing Service & Production support of solution, from off-shore, including resolution of issues raised, report generation, batch monitoring and small enhancements
• Engaged, further, in application development activities involving understanding requirements, Impact analysis, High level designing, Coding/Development of modules, Unit testing, Integration of modules and System Integration testing

• Initiated the IT career with this IT Service Provider and reported to Technical Lead, supervising 3 resources, in projects to provide Service & Production Support on solution.,
• Directed resolution of technical issues raised (in mainframe applications), to the satisfaction of the end-users of the client
• Further provided change/ small enhancements to report generation, batch monitoring, etc., as module lead, while ensured effective documentation and reporting of process, involved
• Identified functions that can be automated for better performance, than the manual operation, thereby maintaining a cordial relation with clients
• Performed Team administration & people management task like work allocation & monitoring performance as well as training for the new joinee, on domain
• Project
• Elstra - Application support