Preethi V
Chennai
Summary
Results-driven Project Lead known for high productivity and efficient completion of tasks. Specialize in strategic planning, risk management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring project goals are met with precision and on time.
Overview
10
10
years of professional experience
Work History
Client Productivity - Project Lead
FORD Motors Pvt LTD
07.2020 - Current
- Company Overview: Ford Motor Company, commonly known as Ford, is an American multinational automaker that has its main headquarters in Dearborn, Michigan. It has a wide-spread IT infrastructure with Hybrid environment of Exchange and O365 combination.
- Experience with troubleshooting of Exchange 2016 servers and issues in O365 Hybrid Environment
- Troubleshooting Mail flow issues with centralized transport in Hybrid Environment
- Working on ITIL Change Management and Incident Management process
- Team Management and train them accordingly for all possibilities, cross-skilling
- Working on L3 Engineering work for Exchange CU, new releases
- Engineering work on SCOM 2019 Environment for administration and management
- Managing MFA, ADFS and Azure APP Integration with MS Graph API
- Facilitated regular meetings to discuss progress and address any issues.
- Implemented process improvements to enhance team collaboration and efficiency.
- Assigned tasks to team members and monitored progress.
- Facilitated communication among cross-functional teams in order to achieve deliverables on time.
- Created project performance reports for management review.
- Led cross-functional teams to execute project plans and timelines.
Senior Engineer
CSS CORP PVT LTD
11.2019 - 06.2020
- Company Overview: Atlas Copco is a Swedish industrial company. It manufactures industrial tools and equipment. It is an outsourced project of the IT infrastructure end to end support.
- Experience with troubleshooting of Teams
- Integration of Planner, To Do, Teams and Outlook.
- Working on ITIL Change Management and Incident Management process
- Root cause analysis for resolving problems and documentation
- Provide KT and status update in regular periodic manner.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Gathered knowledge on all O365 Products and Services
- Maintained and proactively updated the knowledge articles, helping the end users and support Teams to solve issues easier
Technical Lead
Cognizant Technology Solutions
01.2019 - 11.2019
- Company Overview: Realogy Franchise Group is a US-based company. It is an outsourced project of the IT infrastructure end to end support.
- Experience with TFS and Visual Studio for deploying all kinds of applications.
- Pre-migration validation checks in lower environments.
- Deploying the Build definition for different applications to the respective environments.
- Working on ITIL Change Management and Incident Management process
- Root cause analysis for resolving problems and documentation
- Participating in all new client's call to understand their requirement and communicating with the application dev team with respect to the application models.
- Experience in Handling and Performing Business Continuity Plans
- Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
Senior System Executive
Cognizant Technology Solutions
08.2017 - 01.2019
- Company Overview: Title Resource Group is a US company. It is an outsourced project of the IT infrastructure end to end support.
- Experience with maintaining, and supporting Microsoft Exchange Mail systems
- Troubleshooting email routing issues.
- Troubleshooting spam email issues in Ironport and Proofpoint
- Pre-migration validation checks for users and public folders.
- Handling migration calls & Supporting customers post migration.
- Working on ITIL Change Management, Problem Management and Incident Management process
- Root cause analysis for resolving problems and documentation
- Participating in all new client's call to understand their requirement and answering their queries as a messaging lead backup
- Mentoring L1 team and handling escalated tickets
- Developed training materials and conducted workshops for end-users on new systems.
Senior System Executive
Cognizant Technology Solutions
05.2015 - 07.2017
- Company Overview: MillerCoors is a brewing based US company. It is an outsourced project of the IT infrastructure end to end support.
- Experience with maintaining, and supporting Microsoft Exchange Mail systems
- Troubleshooting email routing issues.
- Monitoring & Customizing Health checks of Exchange & Lync environment using PowerShell scripts
- Automating Scripts for SCOM Maintenance, extraction of environment details and O365 pilot migration requirements.
- Weekly/Monthly status updates to customer based on incidents/tasks/change received/performed.
- Coordination on Problem Analysis and providing RCA.
- Extensive troubleshooting support of Microsoft Exchange E-mail environment
- Troubleshooting spam email issues in MS EOP.
- Managing and renewing Exchange & Lync SSL certificates.
- Coordinating with O365 project team from the start till Pilot Migration.
- Worked on 3rd party Email archival Solution (Dell EMS)
- Insight on 3rd party Encryption Solution (ZIX Gateways)
- Experience in Handling Disaster Recovery environment
- Handling escalated Client related issues.
- Performing Changes in the Exchange & Lync environment either based on incidents reported or for stability.
- Coordinating with Multi Vendors either on priority issues or with respect to changes.
- Handling escalated Outlook/Lync issues from multiple customers.
- Provide KT wherever applicable.
- Analyzed system performance metrics to identify areas for improvement and optimization.
Education
B.E. - CSE
Agni College of Technology
HSC -
Prince Matriculation Higher Secondary School
S.S.L.C. -
Prince Matriculation Higher Secondary School
Skills
- Azure Active Directory
- ADFS
- Exchange Server 2010/2013
- Office365 Services
- O365 Exchange hybrid management
- Azure app integration
- SCOM 2016/2019
- Zix Mail Service
- OME - Sensitivity Labels
- Lync 2013 and Skype for Business
- Teams / Webex
- Microsoft Exchange Online Protection
- IronPort
- Proofpoint
- Service Now
- BMC Software
- IT Remedy Tool
- Team training and mentoring
- Leadership skills
- Project documentation
- Resource allocation
- Client relationship management
- Technical documentation
- IT project management
Disclaimer
I hereby declare that the above-furnished information's are true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 02/17/93
- Marital Status: Married
Technical Summary
Administration of Exchange servers (2010/2013/2016), administration of MS Lync servers (2013), handling gateway level spam solutions (EOP/IronPort/Proofpoint), migrating users along with the public folder migration, working/troubleshooting on all O365 Products like Teams, Onedrive, Onenote, Planner, etc, MDM solutions (Intune), Active Directory (2008/2012), Administration, Azure, ADFS, Microsoft Windows Server 2008, Windows server 2012, Windows 7, Exchange Server 2013, Office365 (MCP Certified), SCOM 2016/2019 Administration, Management, Zix Mail Service (Zix Corp.), OME, Sensitivity Labels, Lync 2013, Skype for Business, Teams, Webex Teams, Unified Communications Analytics, Microsoft Exchange Online Protection (EOP), IronPort, Proofpoint, Service Now, BMC Software, IT Remedy Tool
Languages
Tamil, English
First Language
Timeline
Client Productivity - Project Lead
FORD Motors Pvt LTD
07.2020 - Current
Senior Engineer
CSS CORP PVT LTD
11.2019 - 06.2020
Technical Lead
Cognizant Technology Solutions
01.2019 - 11.2019
Senior System Executive
Cognizant Technology Solutions
08.2017 - 01.2019
Senior System Executive
Cognizant Technology Solutions
05.2015 - 07.2017
B.E. - CSE
Agni College of Technology
HSC -
Prince Matriculation Higher Secondary School
S.S.L.C. -
Prince Matriculation Higher Secondary School
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