Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic
Kunal

Kunal

WZ-16A/53, Ram Nagar, Near Chaukhandi Chowk Gurudwara

Summary

Results-oriented B.Com. graduate skilled at Online Chat Specialist considered an asset in the workplace. A pleasant personality coupled with exemplary communication and customer engagement skills. Ready to take on a new role that requires energy and enthusiasm while driving business success.

Overview

1
1
year of professional experience

Work History

Chat Advisor

Concentrix
Gurgaon
10.2022 - 12.2023
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered questions from customers that came in through the company's online chat feature.
  • Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
  • Assisted customers in navigating the website by providing step-by-step instructions over live chat support sessions.
  • Suggested process improvements to ensure better efficiency when dealing with customers' queries or complaints via chat.
  • Ensured that all customer inquiries were handled within the agreed-upon time frame.
  • We followed up with customers on their orders or other issues they may have had with our products or services via chat.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

B.Com - Business & Accounting

Delhi University
Delhi
05-2021

12th, -

Sheetla Pub School
Rohtak
06-2018

10th, -

Shiksha Bharti School
Rohtak
05-2016

Skills

  • Customer Services
  • Problem-solving
  • Management Interaction
  • Marketing
  • Relationship Building
  • Customer Education
  • Support Services
  • Online Communications
  • Research
  • Training and Mentoring

Affiliations

  • I have been going to the gym for about 1.5 years.
  • I make YouTube vlogs on normal days.

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1

References

References available upon request.

Timeline

Chat Advisor

Concentrix
10.2022 - 12.2023

B.Com - Business & Accounting

Delhi University

12th, -

Sheetla Pub School

10th, -

Shiksha Bharti School

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Kunal