Akash Saxena
New Delhi
Summary
Determined an Online Chat Specialist with a calm personality and handles multiple issues at once. Ready to employ exemplary marketing skills in a customer service role.
Overview
1
1
year of professional experience
Work History
German Chat Advisor
Concentrix Daksh PVT. LMT.
Gurugram
08.2023 - Current
- Answered customer queries and provided accurate information regarding products and services via chat, emails, also raise the Ticket by ticketing tool and transfer them in suitable teams also.
- Tracked daily performance metrics such as response times and average handle times for chats.
- I am working as a tenured agent in this company, so i also worked as a rover and helps the new hires to learn the process.
Education
Bachelor of Arts - Programme
Delhi University
New Delhi03-2021
Skills
- Customer Services
- Microsoft Excel
- Multi-Task Management
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
German
Upper Intermediate (B2)
B2
Advance Skills
- Proficiency in german language.
- B2.2 Certified.
Other Qualities
- Decent knowledge of computer.
Communication skills
- Confident speaking abilities
- Enjoy working as a team member as well as independently
- Able lead others in high-demand situation.
Timeline
German Chat Advisor
Concentrix Daksh PVT. LMT.
08.2023 - Current
Bachelor of Arts - Programme
Delhi University
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