Sunaina Upadhyay
Delhi
Summary
Performance-driven and knowledgeable Customer Service Advisor with an extensive experience and comprehensive background in communicating with customers, resolving any problematic issues, handling customer complaints. Effective communicator with the ability to work under pressure and in fast-paced environments. Possess excellent organizational skills and great time management abilities
Seeking a responsible and challenging position where can utilize skills, experience and educational qualifications as well as expand additional skills, which will offer an opportunity to continue career growth with stability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Advisor German Chat Support
Concentrix India Private Limited
07.2023 - 01.2024
- Communicated with customers via chat or email to resolve any product issues, ensuring all-time great customer experience
- Promoted Superior Experience by addressing customer concerns, demonstrating empathy and resolving problems
- Investigated and resolved 50 customer inquiries.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Graduation (English Honors) -
Kurukshetra University
Kurukshetra, HR01.2017
12th Class -
Uttarakhand Board
Kashipur Uttarakhand01.2014
10th Class -
Uttarakhand Board
Kashipur Uttarakhand01.2012
Skills
- Live Chat Software
- German language translator
- Customer focused empathy
- Basic computer knowledge
- Chat and email skills
- Team Oriented
- Confidence
- Manage Time Effectively
- Punctuality
Certification
- German Language C1 is Pursuing -Language Pantheon- Delhi
- German Language, B2, 2022 , Language Pantheon- Delhi
- German Language, A2, 2019, Language Pantheon- Delhi
Languages
German
English
Hindi
Internship and project
3 Months Internship with German Gyan
Personal Information
- Father's Name: Kendra Pal Upadhyay
- Date of Birth: 05/25/1997
- Marital Status: Single
Timeline
Advisor German Chat Support
Concentrix India Private Limited
07.2023 - 01.2024
Graduation (English Honors) -
Kurukshetra University
12th Class -
Uttarakhand Board
10th Class -
Uttarakhand Board
- German Language C1 is Pursuing -Language Pantheon- Delhi
- German Language, B2, 2022 , Language Pantheon- Delhi
- German Language, A2, 2019, Language Pantheon- Delhi
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