Kunal
Noida
Summary
Dynamic Senior Associate with experience in corporate healthcare operations, client relationship management, and escalation handling. Skilled in managing enterprise accounts, healthcare claims, OPD operations, and complex customer issues, with a strong focus on service quality and client satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Associate
Visit Health Pvt. Ltd.
Noida
07.2026 - Current
- Managed corporate healthcare accounts for key enterprise clients, including Wipro, Oracle, and Deloitte, ensuring compliance with client-specific policies and service requirements.
- Oversaw OPD and healthcare claims operations, including reimbursement processing, policy interpretation, benefit-related queries, and resolution of complex service requests.
- Handled senior-level client escalations, taking ownership of critical cases and driving resolution through detailed investigation and cross-functional coordination.
- Served as a primary point of contact for corporate clients, addressing operational challenges, facilitating issue resolution, and maintaining effective client relationships.
Associate
Visit Health Pvt LTD
Noida
07.2025 - 07.2026
- Delivered omnichannel customer support through voice, email, and live chat channels, managing customer inquiries and providing accurate, timely, and end-to-end resolutions.
- Resolved customer queries end to end while maintaining service quality and defined SLA standards.
- Handled customer concerns related to healthcare benefits, OPD services, claims, and reimbursements.
Customer support executive
Think Gas Distribution Pvt Ltd
09.2023 - 01.2025
- Supervised control room activities during critical incidents, including fire emergencies, gas leakage, and supply disruptions, ensuring effective incident monitoring and escalation.
- Handled emergency-related consumer grievances, liaising with relevant departments to facilitate issue investigation, resolution, and timely customer communication.
- Generated comprehensive weekly and monthly reports offering actionable insights.
Education
Bachelor of Science -
C.S.J.M University of Kanpur
Secondary Level -
S.B.S Inter College
Skills
- Customer Corporate Client & Relationship Management
- Cross-Functional Coordination
- Problem-Solving & Decision-Making
- Microsoft office suite (MS Excel, MS Word, PowerPoint)
- Team Team Productivity & Performance Monitoring
- Strong Communication skills
Languages
- Hindi
- English
Timeline
Senior Associate
Visit Health Pvt. Ltd.
07.2026 - Current
Associate
Visit Health Pvt LTD
07.2025 - 07.2026
Customer support executive
Think Gas Distribution Pvt Ltd
09.2023 - 01.2025
Bachelor of Science -
C.S.J.M University of Kanpur
Secondary Level -
S.B.S Inter College