Kunal Aatray
Delhi
Summary
Dynamic Service Relationship Manager with a proven track record at INDUSIND BANK, excelling in client acquisition and retention. Leveraging strong communication and compliance monitoring skills, I fostered long-term client relationships and ensured service delivery excellence, significantly enhancing customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Service Relationship Manager
INDUSIND BANK
DELHI
08.2024 - Current
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Oversaw account management activities, ensuring compliance with bank policies.
Service Delivery Manager
INDUSIND BANK
GURUGRAM
12.2022 - 08.2024
- Managed service delivery processes for banking operations and customer support.
- Coordinated cross-functional teams to ensure service level agreement compliance.
- Managed service delivery expectations.
- Maintained records of customer interactions and complaints for future reference.
Assistant Officer
DBS Bank
GURUGRAM
06.2022 - 10.2022
- Working in CASA department
- To manage the sales of casa, loan, life insurance
Assistant manager
Kotak Mahindra Bank
GURUGRAM
03.2021 - 05.2022
- Working in CASA department
- To manage the sales of credit card, demat account and CASA
Relationship Manager, Credit Cards
HDB FINANCIAL (HDFC BANK)
JAIPUR
08.2019 - 03.2020
- Managed client relationships to enhance credit card service satisfaction.
- Analyzed customer data to identify trends and opportunities for growth.
- Provided training and support to staff members on credit card policies and procedures.
Accounting and associates
AGMS and Associates
JAIPUR
10.2015 - 11.2018
- To manage the accounts and finance of customers
- To test and refine proofs of takes like VAT l, GST and others
Education
Master of Commerce -
Rajasthan University
JAIPUR01.2016
Beachelor of commerce -
Rajasthan University
01.2013
Higher Secondary School(12th) -
Rajasthan Board of Secondary education
01.2010
High School (10th) -
Rajasthan Board of Secondary education
01.2008
Skills
- Good communication skills
- Good computer knowledge
- Product knowledge
- Client acquisition and retention
- Goal setting and forecasting
- Closing sales
- Service delivery management
- Compliance monitoring
- Problem solving
- Decision making
Hobbies and Interests
- Playing cricket
- travelling
- Cooking
- Explore new things
Projects
freelancing project in video editing during the lockdown phase for a reputed RJ
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge Kamod Aatray
Personal Information
- Date of Birth: 07/05/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
- English
- Hindi
Timeline
Service Relationship Manager
INDUSIND BANK
08.2024 - Current
Service Delivery Manager
INDUSIND BANK
12.2022 - 08.2024
Assistant Officer
DBS Bank
06.2022 - 10.2022
Assistant manager
Kotak Mahindra Bank
03.2021 - 05.2022
Relationship Manager, Credit Cards
HDB FINANCIAL (HDFC BANK)
08.2019 - 03.2020
Accounting and associates
AGMS and Associates
10.2015 - 11.2018
Master of Commerce -
Rajasthan University
Beachelor of commerce -
Rajasthan University
Higher Secondary School(12th) -
Rajasthan Board of Secondary education
High School (10th) -
Rajasthan Board of Secondary education