Summary
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
Generic
Kunal Bajaj

Kunal Bajaj

Bhiwani

Summary

Dynamic GTM Lead at Airtel Limited with a proven track record of enhancing customer satisfaction through innovative problem resolution. Skilled in cross-functional collaboration and project management, I thrive under pressure, consistently delivering results. My commitment to teamwork and effective communication drives successful outcomes in challenging environments.

Work History

GTM LEAD

Airtel Limited
Gurgaon
10.2024 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked with cross-functional teams to achieve goals.

Delivery Associate

Airtel
Gurgaon, Haryana
07.2022 - 09.2024
  • Operating Pan India on Feasibility of Emerging segment (LEO) Upgradation /Migration
  • Third party Orders and arranging Sims for 4G Link Delivery (All Circles)
  • Swapping activations for all circles

Remote Engineer

Airtel
10.2021 - 07.2022
  • Worked as a Support Engineer on the project (MDM) of Maruti
  • Monitored and evaluated engineering performance to recommend improvements.
  • Developed comprehensive engineering documents for all projects.

Customer Service Representative

Indigo Airlines
Gurgaon, Haryana
01.2019 - 02.2020
  • Worked ON SKY Speed
  • Cancellation/Reschedule the flights
  • Coordinate with Airport Staff
  • Deal with Passengers via Mails
  • Responded to customer requests for products, services, and company information.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.

Education

10th -

HBSE Board

12th -

HBSE Board

B.com -

Delhi University

Skills

  • Ability to work under pressure
  • Cross-functional collaboration
  • Project management
  • Problem resolution
  • Commitment in team work
  • Good Time Management Skills
  • Good Communication & Interpersonal Skills

Hobbies and Interests

  • Gardening
  • Travelling

Disclaimer

I hereby declare that all the information mentioned above is true and correct to the best of my Knowledge and belief.

Languages

  • English
  • Hindi

Personal Information

  • Father's Name: Mr. Krishan Bajaj
  • Date of Birth: 08/09/99
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

GTM LEAD

Airtel Limited
10.2024 - Current

Delivery Associate

Airtel
07.2022 - 09.2024

Remote Engineer

Airtel
10.2021 - 07.2022

Customer Service Representative

Indigo Airlines
01.2019 - 02.2020

10th -

HBSE Board

12th -

HBSE Board

B.com -

Delhi University

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Kunal Bajaj