KUNAL BHARTI
Bengaluru
Summary
Results-driven professional with 7 years of experience, combining IT expertise with exceptional customer service skills. Leveraging expertise in Salesforce, network systems, and cloud-based applications to drive business growth through effective communication, problem-solving, and project management. Adaptable to fast-paced environments with a strong focus on delivering exceptional support and driving revenue growth.
Overview
8
8
years of professional experience
Work History
Enterprise Applications Salesforce
ION Group
Bengaluru
08.2022 - Current
- Utilized technical expertise to drive business efficiency, ensuring seamless operation of the Kimble platform through bug resolution, system modifications, and optimization
- Configured and maintained platform settings to support business objectives while adhering to security and regulatory standards
- Collaborated with cross-functional teams to enhance critical processes, resulting in accurate project tracking, streamlined resource planning, and minimized reporting discrepancies
- Key Achievements:
- Improved operational efficiency through process automation
- Enhanced data accuracy and reduced manual interventions
- Supported informed decision-making through accurate data management
- Maintained high data security standards and ensured seamless business operations
IT Support Specialist
ION Group
Bengaluru
05.2017 - 07.2022
- Delivered exceptional IT support to a vast global user community of over 4,000 individuals, driving business productivity and resolving complex technical issues with precision and speed
- Spearheaded the management of Windows Server environments, encompassing servers, workstations, laptops, and printers, to ensure peak system performance and reliability
- Conducted rigorous daily system health checks to proactively identify and rectify potential issues, minimizing downtime and ensuring uninterrupted business operations
- Key Skills:
- Administration: Active Directory, 0365, VMware, Azure
- Operating Systems: Windows, MAC
- Applications: Atlassian JIRA, ShoreTel, Replicon, Microsoft Defender
- Security: Antivirus management
- Key Responsibilities:
- Troubleshoot advanced network/systems issues
- Perform quarterly audits for system efficiency
- Maintain internal wiki with technical documentation
Education
Bachelors of Engineering -
Visvesvaraya Technological University
Karnataka04-2016
Skills
- Time Management
- Adaptability
- Teamwork
- Highly Motivated
- Problem Solving
Technical skills:
- Sales & CRM: Salesforce (Kimble), Data Management, Revenue Optimization
- Technical skills: SQL, SOQL, PowerShell, Python
- Analytics and Reporting: Power BI, Data Visualization
- Cloud & Automation: Azure, AWS, Machine Learning, and Chatbots
Personal Information
- Date of Birth: 11/30/94
- Nationality: Indian
Timeline
Enterprise Applications Salesforce
ION Group
08.2022 - Current
IT Support Specialist
ION Group
05.2017 - 07.2022
Bachelors of Engineering -
Visvesvaraya Technological University
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