Kunal Chatterjee
Bengaluru,Karnataka
Summary
Detail-oriented Market Research, Training & Customer Relationship professional with 15 + years of extensive experience and proven success across all the areas of my job.
Overview
22
22
years of professional experience
Work History
Sr Manager Business Development
Vyeco Solutions LLP
11.2024 - Current
- Handling a team of enthusiastic young sales team to generate the revenue.
- Responsible for sales training, revenue generation, sales process, end to end development.
- Farming and Hunting.
Sr. Strategic Account Manager
foundit
06.2023 - 02.2024
- Software sales, SaaS sales, B2B enterprise sales, International sales ( US, EU & APAC)
Client Relationship Manager
Wizard Grey Matter Solutions
Bengaluru, Karnataka
07.2021 - 06.2023
Customer Relations Manager
ArpanAryan Institutions PVT LTD
Bengaluru, Karnataka
02.2018 - 06.2021
Sr. AVP- Client Relationship & Sales
Hullo Jobs
Bengaluru, Karnataka
07.2016 - 02.2018
Key Account Manager
Monster
Bengaluru, Karnataka
02.2014 - 07.2016
- Software sales ( US market)
- Following up new business opportunities and setting up meetings
- Planning and preparing presentations
- Overseeing the development of marketing literature
- Writing reports and providing management with feedback
- Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
- Responsible for the development and achievement of sales through the direct sales channel
Sr. Business Development Executive
Matrix Cellular (International) Services Ltd.
Bangalore
04.2012 - 01.2014
- Developing new personal and business accounts
- Analyzing the current market status of telecommunication companies
- Taking care of promotional activities
- Encourage team work, monitoring the sales team's performance and evaluates it for an improvement.
- Initiating product promotion to increase sales, and maintain solid customer satisfaction.
- Prepare monthly work schedules and Resolving customer complaints
- Compute sales prices, total purchases and receive and process payments
- Review sales agreements and receipts for compliance
Crew Trainer
Mc-Donald's fast food Restaurant
Telford
11.2009 - 03.2012
- Conduct Training for New Crew
- Train new hires on McDonald's standards, including food safety, hygiene, and customer service procedures.
- Support Skill Development
- Guide team members in mastering kitchen stations, order accuracy, and front counter responsibilities.
- Maintain Operational Standards
- Ensure team members follow procedures for cleanliness, food quality, and speed of service.
- Provide Ongoing Feedback
- Observe crew performance and offer real-time coaching and positive reinforcement.
- Lead by Example
- Demonstrate McDonald's values through punctuality, teamwork, and exceptional customer service.
- Monitor Training Progress
- Track and report trainee development to the management team and suggest improvements if needed.
Housekeeping Floor Manager
ITC Hotels Limited
Kolkata
02.2006 - 08.2009
- Floor Operations Supervision
- Oversee day-to-day housekeeping operations on assigned guest floors.
- Ensure guest rooms, corridors, pantries, and service areas are cleaned to brand standards.
- Staff Management
- Allocate duties to Room Attendants, Housemen, and Supervisors.
- Train, motivate, and monitor team performance to ensure high service standards.
- Guest Satisfaction & Room Readiness
- Inspect rooms for cleanliness, maintenance, and amenities before guest check-in.
- Handle guest requests and complaints with professionalism and promptness.
- Quality Assurance & Standards
- Conduct regular inspections and audits for hygiene, linen quality, and room set-up.
- Implement and maintain standard operating procedures (SOPs) for cleaning and presentation.
- Inventory Control
- Monitor and manage stock levels of linen, amenities, cleaning agents, and housekeeping equipment.
- Raise requisitions and ensure efficient usage to control costs.
- Coordination with Other Departments
- Liaise with Front Office, Engineering, and Laundry to ensure smooth operations.
- Coordinate with Maintenance for timely repair of defects in rooms or public areas.
- Training & Grooming
- Organize regular on-the-job training for new staff and refreshers for existing team.
- Ensure team follows grooming standards, safety protocols, and hygiene norms.
- Compliance and Safety
- Ensure adherence to health and safety regulations, fire safety, and security measures.
- Maintain cleanliness records, safety logs, and audits as per hotel policy.
- VIP & Special Arrangements
- Personally supervise arrangements for VIPs, long-stay guests, or special room requests.
- Ensure turndown services and amenities are personalized as per guest profiles.
- Reporting & Documentation
- Prepare shift reports, inspection checklists, lost & found records, and daily handovers.
- Report occupancy forecasts and staffing needs to Executive Housekeeper.
Housekeeping Assistant
Oberoi Hotels & Resorts
Gurugram, Haryana
08.2004 - 12.2005
- Clean and maintain guest rooms and public areas as per hotel standards.
- Replenish amenities like toiletries, towels, and linen.
- Report maintenance issues or lost & found items promptly.
- Follow hygiene, safety, and grooming standards at all times.
Education
PGBM-Marketing - Marketing
01.2011
BBA - Hospitality & Tourism
01.2004
Diploma - Hotel Management
01.2003
10th and 12th - Mathematics, physics,chemistry,geography
01.2001
Skills
- Housekeeping
- Facility Management (FM)
- Customer Satisfaction
- Talent development
- Team leadership
- Problem-solving
- Training and development
- Excellent communication
- Staff management
- Team building
- Business development
Languages
Hindi
English
Bengali
Timeline
Sr Manager Business Development - Vyeco Solutions LLP
11.2024 - Current
Sr. Strategic Account Manager - foundit
06.2023 - 02.2024
Client Relationship Manager - Wizard Grey Matter Solutions
07.2021 - 06.2023
Customer Relations Manager - ArpanAryan Institutions PVT LTD
02.2018 - 06.2021
Sr. AVP- Client Relationship & Sales - Hullo Jobs
07.2016 - 02.2018
Key Account Manager - Monster
02.2014 - 07.2016
Sr. Business Development Executive - Matrix Cellular (International) Services Ltd.
04.2012 - 01.2014
Crew Trainer - Mc-Donald's fast food Restaurant
11.2009 - 03.2012
Housekeeping Floor Manager - ITC Hotels Limited
02.2006 - 08.2009
Housekeeping Assistant - Oberoi Hotels & Resorts
08.2004 - 12.2005
The University of Wolverhampton - PGBM-Marketing, Marketing
Visva Bharati, Shantiniketan - BBA, Hospitality & Tourism
INSTITUTE OF ADVANCE MANAGEMENT AND TECHNOLOGY, MERRUT - Diploma, Hotel Management
siliguri boys' high - 10th and 12th, Mathematics, physics,chemistry,geography