Kunal Chawla
Travel sales and Customer service professional
New Delhi
Summary
Developed skills in fast-paced travel sales environment, focusing on client relationship management and tailored travel planning. Seeking to transfer expertise in customer engagement and strategic sales into new field. Committed to delivering exceptional service and driving results in dynamic setting.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Senior Travel Sales Consultant
Innowia BPM Services Pvt. Ltd.
New Delhi
07.2023 - 04.2024
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Resolved customer complaints in a timely manner, restoring trust and maintaining brand reputation.
- Enhanced customer satisfaction by providing personalized travel recommendations based on client preferences.
- Expanded client base by consistently delivering exceptional service and fostering repeat business.
Travel Sales Consultant
Fusion Flights Pvt. Ltd.
Noida
04.2022 - 04.2023
- Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Senior Travel Consultant
ASAP Tickets
Gurgaon
01.2020 - 01.2022
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Travel Consultant
Freeze My Trip Pvt. Ltd.
New Delhi
01.2012 - 10.2019
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Team Member
Fidelity National Information Services, FIS
Gurgaon
09.2010 - 08.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Senior Sales Executive
Signature Siestas Pvt. Ltd.
New Delhi
04.2009 - 08.2010
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
Customer Care Representative
American Express
Gurgaon
10.2007 - 03.2009
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Executive
Signature Siestas Pvt. Ltd.
New Delhi
04.2000 - 09.2007
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
High School Diploma -
Govt Boys Senior Secondary School Rajouri Garden
New Delhi, India 03.1993 - 04.1994
Skills
Travel industry experience
Cross-selling strategies
GDS proficiency
Itinerary planning expertise
Customer service
Itineraries
Timeline
Senior Travel Sales Consultant
Innowia BPM Services Pvt. Ltd.
07.2023 - 04.2024
Travel Sales Consultant
Fusion Flights Pvt. Ltd.
04.2022 - 04.2023
Senior Travel Consultant
ASAP Tickets
01.2020 - 01.2022
Travel Consultant
Freeze My Trip Pvt. Ltd.
01.2012 - 10.2019
Team Member
Fidelity National Information Services, FIS
09.2010 - 08.2011
Senior Sales Executive
Signature Siestas Pvt. Ltd.
04.2009 - 08.2010
Customer Care Representative
American Express
10.2007 - 03.2009
Sales Executive
Signature Siestas Pvt. Ltd.
04.2000 - 09.2007
High School Diploma -
Govt Boys Senior Secondary School Rajouri Garden
03.1993 - 04.1994