Kunal Dait
Mumbai
Summary
Experienced Research And Development and Technical Support Engineer with 7 years of expertise in product development, technical support, and customer relationship management. Proficient in CRM software, data analysis, and performance optimization. Skilled in driving innovation through market research, enhancing customer satisfaction, and leading cross-functional teams to deliver high-quality products. Seeking a challenging role to leverage my skills and contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Research and Development Engineer
Vu Technology Pvt Ltd
05.2018 - 12.2024
- Designed and developed innovative products by collaborating with cross-functional teams, enhancing the company's portfolio
- Optimized product performance, resulting in a 15% increase in reliability and significant improvement in customer satisfaction metrics
- Utilized data analysis and user feedback to inform product decisions and boost overall user engagement
- Implemented a new testing system, driving a 15% increase in product reliability within the first quarter of deployment
Technical Support Engineer
Vu Technology Pvt Ltd
10.2017 - 04.2018
- Guided a team of 6 to improve efficiency, achieving a 20% increase in call closure rates
- Managed and resolved escalations, ensuring timely solutions and maintaining high levels of customer satisfaction
- Provided technical support for diverse products and services, resolving complex hardware and software issues
- Diagnosed and troubleshot technical problems, improving resolution times by 15% through a new ticketing system
- Delivered exceptional customer service by addressing issues effectively, increasing overall client satisfaction
Education
Bachelor of Engineering - Electronics and Telecommunication
Rajendra Mane College of Engineering and Technology
05.2017
Skills
- CRM Software
- Microsoft Office Suite
- Data Analysis and Visualization
- Python Programming
- Team Leadership and Collaboration
- Problem-Solving and Critical Thinking
- Market Research and Product Optimization
- Effective Communication
Certification
- Data Visualization, CoachX, Pursuing
- Python Programming, CoachX, Pursuing
Accomplishments
- Promoted from Technical Support Engineer to Product Engineer within two years.
- Successfully sold 69 TV units in 7 days during the Kohinoor event, exceeding sales targets by 15%.
- Recognized for implementing a new product development strategy that improved operational efficiency.
- Awarded for outstanding performance in resolving complex technical issues.
Extra-Curricular Activities
Exploring advanced data visualization tools and techniques. Staying updated on trends in business intelligence and data analytics. Engaging in strategy and simulation games to enhance critical thinking.
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Research and Development Engineer
Vu Technology Pvt Ltd
05.2018 - 12.2024
Technical Support Engineer
Vu Technology Pvt Ltd
10.2017 - 04.2018
Bachelor of Engineering - Electronics and Telecommunication
Rajendra Mane College of Engineering and Technology