Kunal Darunkar
Team Leader(Technical) - Remote Diagnostics Service
Pune
Summary
Electrical Engineering with 12+ years of service and sales experience with industrial equipment. Vast knowledge and Experience in Screw and Centrifugal Air Compressors, Dryers, Blowers, and Remote monitoring products. Good Subject and product knowledge on technical aspects. Strong analytical skills and industry knowledge enabled implementation of innovative success strategies.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Team Leader - Technical
Atlas Copco GECIA
09.2023 - Current
- Enhancing the competency of Diagnostic Engineers in line with the requirement of Diagnostic services being delivered across the globe by performing following major activities.
• Regular quality review of diagnosis recommendations from Diagnostic Engineers,
• Responsible for validation for new smart events, summarizing the inputs from diagnostic engineers & further taking it up with intelligence team for continuous improvement.
• Reviewing & monitoring of critical smart events for corrective actions, leads towards customer centres and follow up Evaluating the competence level of Diagnostic Engineers in various technology products, Identifying the gaps & filling it up with necessary training & learning sessions.
• Prepare & optimize the technology products training content relevant to diagnostic activity and imparting training to Diagnostic Engineers for new products.
• Preparing the Smart events detailed technical analysis process documents with objective of reducing time to competence for Diagnostic Operations.
• Knowledge Management and distribution by documenting current analysis/troubleshooting practices from diagnostic engineers & continuous improvement in practices.
• Attending regular technical training, ECB releases, technical webinars & enrich this information relevant for diagnostic services and ensure effective distribution of such relevant content amongst diagnostic engineers.
• Review of incorrect recommendation and follow up with customers, identify area of improvement and implement necessary actions Be involved in root cause analysis, identify & document selected cases and create a centre of excellence for Customer centres.
• Guide team to identify Success cases & missed opportunities and collaborate with team lead for further follow up with customer centres.
• Motivate & guide team members to follow up potential cases and arrange learning sessions from such cases.
• Gathering feedback from customers & Diagnostic Engineers with respect to product development/Improvement & aligning it with CTS Engineering.
Senior Diagnostics Engineer
AtlasCopco (I) Ltd (GECIA)
09.2020 - 09.2023
- Taking care of after-market sales and service for more than 20 Customer Centers across the Globe with Atlas Copco
- Monitoring equipment health and operating conditions remotely via Smart-link devices installed with machines
- In depth analysis of individual machines behavior based on IoT Data uploads & information from ERP system with objective of improving safety, reliability & Productivity of customers
- Providing clear insights of the installation & machines for relevant corrective & preventive actions
- Responsible for pro-active remote technical support to contribute for reducing MTTR for high potential customer
Senior Sales Engineer (After-Market)
AtlasCopco (I) Ltd
04.2017 - 09.2020
- Handled territory of Gujarat for designated job role
- To maintain upkeep of all after market requirements viz spares and services
- To maintain and handle AMC of machines installed on different customers
- Complete coordination with service team and planning for contracts and services in region
- To promote focus products
- Collaborated with sales and engineering to meet and exceed revenue targets
- Built relationships through exceptional client service delivery and maintained productive networks to support business development
- Managed over 70 customers within territory and increased sales by 12% annually
Service Engineer/ Senior Service Specialist
AtlasCopco (I) Ltd
06.2012 - 04.2017
- Commissioning, trouble shooting and maintenance of centrifugal compressor, screw compressor and various kind of dryer, oxygen and nitrogen generator and vacuum pump
- Successfully Commissioned India’s First ZH+ range compressor at Welspun India Ltd
- Successfully commissioned more than 15 Centrifugal machines within Gujrat Territory
- Successfully completed AIRAUDIT, AIRNET pipeline and energy recovery installations
- Installed, configured, and tested equipment on specialized platforms
- Analyzed and evaluated performance and optimized efficiency
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions
- Participated in client consultations and product capability demonstrations to support sales efforts
Education
Bachelor of Technology - Engineering Technology
BITS Pilani
Pune 04.2001 - 01.2012
Diploma - Electrical Engineering
Shree Datta Meghe Polytechnic
Nagpur 04.2001 -
HSC - undefined
Bharat Junior College
Hinganghat, WardhaSSC - undefined
Bharat Vidyalaya
Hinganghat, WardhaSkills
- Solution selling
- CRM Tool - Cloud for Customer & Sales Force
- MS Office Applications (Excel, PowerPoint & Outlook)
- Territory Management
- Remote Diagnostics
- Team leading
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Team Leader - Technical
Atlas Copco GECIA
09.2023 - Current
Senior Diagnostics Engineer
AtlasCopco (I) Ltd (GECIA)
09.2020 - 09.2023
Senior Sales Engineer (After-Market)
AtlasCopco (I) Ltd
04.2017 - 09.2020
Service Engineer/ Senior Service Specialist
AtlasCopco (I) Ltd
06.2012 - 04.2017
Bachelor of Technology - Engineering Technology
BITS Pilani
04.2001 - 01.2012
Diploma - Electrical Engineering
Shree Datta Meghe Polytechnic
04.2001 -
HSC - undefined
Bharat Junior College
SSC - undefined
Bharat Vidyalaya
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