Kunal Gandhi

• Part of Order Management Invoicing & Billing Team (Order Booking & Review, Invoicing, E-Billing, RMA bookings, Customer set up and maintenance)
• Process credit requests and invoices.
• Perform monthly data reconciliation, Maintain operational metrics and KPIs.
• Worked closely with onshore stakeholders to deliver as per defined delivery standards.
• Regular check on the work which comes on daily basis and ensure all possible requests are completed within TAT.
• Perform International Audit for the orders booked.
• Ensuring every request of a data report of Billing/ E-Billing is provided on a timely basis
• Circulating un-billed reports with the stakeholder team for a smooth billing process.

Projects:

• Fully automated the invoice submission process – Just by single click we can mark and send the invoices (Annual saving of 5500 Minutes)
• Given the idea to automate the billing process by creating the invoices by just uploading the data from excel file.

Job Achievements:

• Received “Silver” Awards Twice for learning all the activities in very less time and by providing Lean ideas to streamline the process.
• Received “Bronze” Awards Twice for learning all the activities in very less time and by providing Lean ideas to streamline the process.
• Recognized with “Team Player” Award

Associated with this organization as an Executive AR to handle various responsibilities like:

• Reconciling Cash and Revenue Account of the company on monthly basis and close them appropriately.
• Maintaining Cash tracker on daily basis and reporting it to the CFO directly.
• Raising invoices and creating Credit notes.
• Handling all the Cash refund process in case of excess payment done by the customer or if there’s any dispute relating to the services provided by us.
• Team quality reviewer and Auditor.
• Process documentation & updating SOP’s.
• Trained New Folks on Various AR Activities.

Job Achievements:

• Part of a Pilot batch of Billing, Single handedly done Business Transition for APAC & UK Entities.
• Received most number of Gold stars (Positive feedbacks & rating from Service Now Tickets)

• Applying payments through different modes and Reconciling open balances and work with the AR/Customer.
• Communication with AP personnel to resolve deductions and collect past due invoices.
• Dealing with all inbound Accounts Receivable related issues for clients in USA and Canada and Providing response to routine queries raised by clients
• Quality Monitoring for the team members and sharing feedback with them and Manager
• Conducting training on various topics under OTC module
• Handling clients and customer calls and providing our inputs as well
• Preparing monthly/quarterly AR Reports and reconciliation statements for customers
• Providing regular trainings to the new hires assistance to agents , sharing new updates and feedback with managers and the agents
• Owning and facilitating team meetings weekly/ monthly for better process performance and enhancement
• Resolving issues not only within team, but also inter-team and cross functional.

Job Achievements:

• Successfully done Transition of Multiple activities from Warsaw (Poland) to India.
• 5-star rating continuously for 3 quarters for processing the highest number of volumes with 100% accuracy.
• 1st person to get 100 % certified in all the activities that are performed within the team
• Received “Gold Award’ for exceptional performance (Annual Performance award)
• Got promoted as Process Developer due to consistent improving working standards.

• Developing accurate, timely & comprehensive volumes report to facilitate management decisions.
• Uploading and Assigning PKT to the team and sharing it with training manager.
• Performing daily equal work allocation amongst the team members.
• Calculating proper eligible discounts for the customers who over paid for the services availed by them and refund them through proper channel and vice versa.
• Submitting customers confidential details on SAP ERP for revenue recognition purpose.

Job Achievements:

• Won Wikipedia Award for always having an answer to every query and question raised within the team