Kunal Kumar
Noida
Summary
Technical Operations Engineer with 6+ years of experience in production support, AWS cloud, and Kubernetes , specializing in high availability and SLA-driven environments. Strong expertise in P1/P2 incident management, monitoring (Datadog, Grafana, PagerDuty), and network troubleshooting. Proven ability to reduce downtime through rapid incident resolution, effective stakeholder communication, and 24/7 operational support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TechOps Engineer III
Thales DIS India
Noida
02.2022 - Current
- Monitor production servers, applications, and infrastructure to ensure high availability, performance, and reliability.
- Monitor Kubernetes clusters and containerized applications to ensure system stability and performance.
- Handle customer support tickets and service requests, ensuring resolution within defined SLAs.
- Follow L2 work instructions for troubleshooting and issue resolution.
- Manage and prioritize critical incidents (P1/P2), ensuring quick response, regular updates, and minimal downtime.
- Check pod status and identify issues
- Escalate cluster/node-level issues to L2 teams with proper logs and findings.
- Perform basic connectivity checks
- Check port accessibility between services and identify connection failures.
- Work in a 24/7 shift-based environment, actively monitoring dashboards and responding to alerts.
System Engineer
Sinch
Noida
09.2020 - 12.2021
- Supported 24x7 cloud infrastructure monitoring and escalations.
- Handled application-level incidents and server performance issues.
- Involved in campaign management and L2 support for customer systems.
- Performed Linux command-line troubleshooting, system health checks, and server log analysis.
- Worked with NOC tools and performed operational troubleshooting for live services.
Support Engineer
Comviva
Gurgaon
03.2019 - 08.2020
- Conducted service status checks and log analysis using Linux commands.
- Managed IM (Incident Management) through HPSM tool and created operational SOPs.
- Handled outages and managed SLAs for customer support.
Education
B.E - Computer Science Engineering
RGPV
Bhopal08-2018
Skills
- AWS (EC2, RDS, IAM, VPC, VPN, S3, ECS, EKS)
- Docker
- Kubernetes
- Datadog
- PagerDuty
- Niagos
- SNOW
- Shell Scripting
- Oracle SQL
- Troubleshooting
- Performance Tuning
- SLA Management
- ServiceNow (SNOW)
- SOAP UI
- Postman
- Confluence
- Wireshark
- SMPP Decoder
Certification
AWS SAA-CO3 – AWS Solution Architect
Timeline
TechOps Engineer III
Thales DIS India
02.2022 - Current
System Engineer
Sinch
09.2020 - 12.2021
Support Engineer
Comviva
03.2019 - 08.2020
B.E - Computer Science Engineering
RGPV