Summary
Overview
Work History
Education
Technical Skills: M.S- Word M.S-Excel
Certification
DECLARATION
Timeline
Generic
KUNAL KUMAR V R

KUNAL KUMAR V R

Assistant Project Manager And Operational Back-End
Bangalore

Summary

Collaborative executive administrative team member with organizational skills, attention to detail and experience in office environments. Delivers accurate, error-free work meeting strict standards. Always ready to take on challenging assignments, help others and exceed expectations.

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

13
13
years of professional experience
1
1
Certification
3
3
Languages

Work History

Assistant Project Manager and Operational Back-end

The Insights Shop
11.2021 - 09.2023
  • Contributing to the planning and development of projects.
  • Supporting the coordination and management of projects.
  • Researching information as required.
  • Performing administrative tasks such as preparing invoices, estimates, scheduling meetings, etc.
  • Keeping track of and reporting on project progress.
  • Completing any tasks assigned by the Project Manager in an efficient and timely manner.
  • Supported lifecycle project delivery, from initial concept planning to timely, cost-efficient completion.
  • Used excellent organization and communication abilities to aid timely project delivery against programme specifications.
  • Tracked project success via Asana, promptly making changes to areas requiring improvements.
  • Performing administrative tasks such as preparing invoices, estimates, scheduling meetings,etc.
  • Keeping track of and reporting on project progress.
  • Completing any tasks assigned by the Project Manager inan efficient and timely manner.
  • Participate and successfully complete role-related training programs.
  • Responsible for appropriately managing assigned tasks .
  • Responsible for processing transactions of low complexity.
  • Ensure consistent productivity & accuracy as per team requirements.
  • Follow Data Privacy and Code of Conduct standards .
  • Ensure compliance with Time Recording guidelines .
  • Adherence to floor policies, team schedule, and leave plans.



Team Lead

GlobalDial Services Pvt Ltd
Bangalore
12.2018 - 10.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Handling in multiple company project like Bajaj Allianz, Nivara Home Finance and HP orderboat.
  • Set clear team goals
  • Create an inspiring team environment with an open communication culture.
  • Monitor team performance and report on metrics.
  • Motivate team members.
  • Discover training needs and provide coaching.
  • Listen to team members' feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.
  • Encourage creativity and risk-taking.
  • Suggest and organize team building activities
  • Verified that teams carried out tasks in compliance with company regulations
  • Managed operations efficiently and effectively, verifying customers received exceptional service.


Senior Transport Admin

GlobalDial Services Pvt Ltd
Bangalore
09.2017 - 10.2018
  • Review transport routes to maximize efficiency, improve effectiveness, and reduce operational costs.
  • Develop and maintain operational procedures that comply with agency policies, rules and regulations.
  • Maintain and update databases and other required materials to track all cargo shipments.
  • Monitor transport equipment and vehicles to ensure maximum safety, dependability, and efficiency.
  • Develop and implement policies to promote positive employee relations.
  • Advise on, implement, and manage vehicle maintenance programs.
  • Coordinating with the Transportation team regarding transportation planning and strategies.
  • Ensuring compliance with the safety standards and transportation department SOPs.
  • Planning daily transportation schedules and assigning drivers.

Customer Service Representative CSR

GlobalDial Services Pvt LTD
Bangalore
07.2015 - 08.2017
  • GlobalDial Services Pvt Ltd has consulted me for CafeCoffee Day, as an Ecommerce CSR.
  • Researching product details or company policies to answer questions .
  • Processing orders, including collecting shipping information and processing payments .
  • Providing information about products and services including pricing, availability, delivery Options, and order status .
  • Providing customer support via email, phone, or social media channels such as Facebook or Twitter .
  • Responding to questions about products, shipping, returns, exchanges, and other topics .
  • Providing customer service and troubleshooting issues with various ecommerce.
  • Answering questions about products, shipping rates, billing issues, return policies, etc.
  • Creating and maintaining records of customer interactions with the company or its affiliates .
  • Handling returns, exchanges, and other customer service issues related to online purchases .
  • Addressed customer service enquiries quickly and accurately.

Account Executive and Office In-charge

Prasad Agencies
Bangalore
12.2011 - 04.2014
  • Tracked sales and customer information, producing reports for upper management.
  • Used effective communication and interpersonal skills to promote long-lasting client relationships.
  • Promoted unique product concepts to prospective customers.
  • Negotiated and prepared contracts, bids and order forms.
  • Detailed product benefits to customers in formal and informal sales calls.
  • Worked with prospective customers to align needs with appropriate deliverables.
  • Contacted customers to follow up on sales and service.
  • Manage communications between upper management and employees.
  • Learning how to organize, multitask and manage time.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.

GPRS Tech Support

IBB Pvt Ltd
Bangalore
01.2011 - 07.2011
  • Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem.
  • Communicate with clients to diagnose technical issues .
  • Provide step-by-step instructions to fix technological issues .
  • Provide backup solutions whenever necessary
  • Provide training sessions for new hardware or software products
  • Access instruction manuals to help users utilize their software or hardware properly
  • Keep detailed logs of client problems, solutions, and customer satisfaction
  • Provide instructions in simple terms
  • Work together with other Technical Support Specialists to find solutions to more complex issues.


Education

Bachelor of Commerce - Accounting

Venkateshwara Open University
Arunachal Pradesh
06.2020 - 2022.07

Technical Skills: M.S- Word M.S-Excel

Technical Skills:

DOS, Windows 98, Windows Xp

Professional, Windows Vista, Windows7

MS Office

Hardware & Network ( Crash Course from Jetking )

Certification

Computer Hardware & Networking

DECLARATION

I hereby declare that the above-said information is true and accurate to the best of my knowledge and belief. Thanking you,


Date:

Place: Bangalore



Kunal Kumar V R

Timeline

Assistant Project Manager and Operational Back-end

The Insights Shop
11.2021 - 09.2023

Bachelor of Commerce - Accounting

Venkateshwara Open University
06.2020 - 2022.07

Team Lead

GlobalDial Services Pvt Ltd
12.2018 - 10.2021

Senior Transport Admin

GlobalDial Services Pvt Ltd
09.2017 - 10.2018

Customer Service Representative CSR

GlobalDial Services Pvt LTD
07.2015 - 08.2017

Account Executive and Office In-charge

Prasad Agencies
12.2011 - 04.2014

Computer Hardware & Networking

07-2011

GPRS Tech Support

IBB Pvt Ltd
01.2011 - 07.2011

Similar Profiles

CREATE PROFILE
KUNAL KUMAR V RAssistant Project Manager And Operational Back-End