Writing stories
KUNAL MAVI
DELHI
Summary
Methodical systems analyst with more than 7 years of experience evaluating and improving computer systems. Presented business leaders with proposals including project benefits, cost estimations, efficiency and Productivity information. Prepared multiple tools, process and codes for Clients in different countries and helped them reduce their manual work using coding languages such as VBA, Python and Powershell.
Data Analysis tool such as Alteryx, SQL and Data Visualization tool such as Tableau.
Also, Created multiple projects using Automation Tool Blue Prism (RPA) which would run on server and required no intervention of process owners or the teams to run the tool.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Sales Compensation Analyst
Salesforce
09.2021 - Current
- Automate Manual Tasks and audits using VBA, PYTHON,Alteryx
- Perform End to End Automation
- Python & Slack Integration for increasing efficiency.
- Data Visualization using Tableau
- Data Extraction using SQL & Salesforce Query SOQL
- Setup/Data Extraction/Handle -Snowflake
- Brought new tool to the team -Alteryx and trained team members on it.
- Handle and manage Scheduler
- Prepare Audit reports
- Support team in advanced excel ,python,VBA ,Alteryx,Snowflake and provide innovative ideas to increase efficiency.
- Fetch reports from xactly (Comp Tool)
- Prepare incentive compensation
SENIOR LEAD ANALYST
AMERICAN EXPRESS
01.2020 - 09.2021
- Enhanced and reconstructed computer systems resulting in increased efficiency for business end-users.
- Automate Incentive compensation manual tasks
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Troubleshot and resolved problems with VBA,BLUE PRISM,PYTHON programmes and SQL,ALTERYX systems to optimise functionality and usability.
- Mapped industry standard design patterns to existing code base to derive component architecture model of Tools.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Provided excellent leadership skills to maintain steady and productive operations.
- Coordinated cost-effective solutions across teams, significantly reducing production errors.
- Implementing new codes,tools and process and reducing wasted resources.Prepared code for Data Analysis and forcecast using Tableau, ALTERYX and Python
System Architect 4
American Express, Gurgaon -Payroll(Manpower Pvt Ltd)
09.2019 - 01.2020
- Provided excellent leadership skills to maintain steady and productive operations.
- Customised products to meet user specifications improving customer experience.
- Offered thorough support knowledge aiding team assignments and deliverables.
- Worked in Automation team and automated manual tasks for several teams using variety of tools best suited for the teams such as VBA , Alteryx, Blue Prism(RPA Tool) and Python.
- Prepared Dashboards on Tableau and supported teams in increasing the efficiency of Dashboards and helped them to make more dynamic Dashboards
Analyst
HCL Technologies
07.2017 - 09.2019
- Utilized practical communications skills to maintain and build positive client relationships.
- Monitored system functioning closely, troubleshooting and resolving issues.
- Supported financial and business forecasts to facilitate accurate budgets.
- Applied expert knowledge for daily completion of tasks and streamlining workflows.
- Used Data Analysis tool such as Alteryx, SQL and Coding Languages such as VBA to prepare codes and workflows to analyze large set of data for forecasting Future traffics.
- Prepared codes by analyzing agent data to focus on the weak parts of agents and provided them feedback to improve their shortcomings.
- Improved SQL codes to fetch only the desired data necessary for Data Analysis
- Involved In Application Testing as well.
Service Desk Engineer
HCL Technologies- Payroll( Genius Consultant)
11.2016 - 07.2017
- Maintained excellent team relationships by helping individuals with complex customer issues, complaints, computer malfunctions and questions.
- Ensured daily customer service stayed timely and accurate by solving customer issues within company's 1 minute deadline.
- Maintained excellent team relationships by helping colleagues with complex customer issues, complaints, computer malfunctions and questions.
- Efficiently performed troubleshooting through diagnostic techniques and pertinent questions.
- Utilised practical communications skills to maintain and build positive client relationships.
- Monitored system functioning closely, troubleshooting and resolving issues.
- Supported financial and business forecasts to facilitate accurate budgets.
- Applied expert knowledge for daily completion of tasks and streamlining workflows.
- Used Data Analysis tool such as Alteryx, SQL and Coding Languages such as VBA to prepare codes and workflows to analyze large set of data for forecasting Future traffics.
- Prepared codes by analyzing agent data to focus on the weak parts of agents and provided them feedback to improve their shortcomings.
- Improved SQL codes to fetch only the desired data necessary for Data Analysis
- Involved In Application Testing as well.
- Created Tableau Dashboards for Clients to help them have a better view of no. of customers visiting us and how many of them were resolved. Also, involved Efficiency and productivity of the agents in it .
Education
Master of Science - Data Science, Technology And Innovation
University of Edinburgh
Edinburgh 04.2001 -
Post Graduation Diploma in HR - Human Resource
IGNOU
New DelhiPost Graduation Diploma in MANAGEMENT - MANAGEMENT
IGNOU
New DelhiDiploma in Management - MANAGEMENT
IGNOU
New DelhiBachelor of Techonlogy - Mechanical
MANAV RACHNA INTERNATIONAL UNIVERSITY
FARIDABADSkills
Advanced Excelundefined
Certification
Alteryx Core Certified
Interests
Playing Games
Timeline
Sales Compensation Analyst
Salesforce
09.2021 - Current
SENIOR LEAD ANALYST
AMERICAN EXPRESS
01.2020 - 09.2021
System Architect 4
American Express, Gurgaon -Payroll(Manpower Pvt Ltd)
09.2019 - 01.2020
Analyst
HCL Technologies
07.2017 - 09.2019
Service Desk Engineer
HCL Technologies- Payroll( Genius Consultant)
11.2016 - 07.2017
Master of Science - Data Science, Technology And Innovation
University of Edinburgh
04.2001 -
Post Graduation Diploma in HR - Human Resource
IGNOU
Post Graduation Diploma in MANAGEMENT - MANAGEMENT
IGNOU
Diploma in Management - MANAGEMENT
IGNOU
Bachelor of Techonlogy - Mechanical
MANAV RACHNA INTERNATIONAL UNIVERSITY
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