Kunal Panchal

• Designed an AI-powered car inspection app, boosting task completion by 60% and reducing user errors by 35% with intuitive, user-centered workflows.
• Developed an online vehicle valuation process, increasing user engagement by 40% and conversions by 25% with real-time updates and interactive tools.
• Incorporated trust-building features, boosting user confidence and increasing customer retention by 35%.
• Integrated visual feedback and detailed repair cost breakdowns, improving user understanding of vehicle conditions, which led to a 20% reduction in customer queries and a 15% higher satisfaction rate.

Tools used - Figma/ JIRA/ User testing/ Lookback.io

• Developed comprehensive research plans for successful project execution.
• Identified relevant sources of data to support research objectives.
• Implemented A/B testing methodologies resulting in a 25% uplift in key performance indicators such as click-through rates or engagement metrics.
• Drove UX improvements, increasing customer satisfaction by 20% and conversions by 15%.

Tools used - User testing/ Lookback.io/ Google Analytics/ Excel

1. Client - Polunin Capital Partners, London

Equity Portfolio Management SaaS

• Created an intuitive dashboard with customizable widgets, providing users quick access to critical portfolio metrics and performance trends.
• Collaborated with data scientists to enhance Equity Portfolio SaaS, boosting user interaction with key data by 30%.
• Designed a clear and logical navigation system, enabling users to effortlessly access portfolios, analytics, and investment recommendations.
• Led iterative prototyping and feedback sessions, enabling stakeholders to actively participate in the design process and provide real-time input for refining user flows.
• The analytics and reporting section has observed a notable surge of 40% in pageviews, which shows strong interest in my user-friendly approach.

Tools used: Figma/ Miro/ User Research

2. Client - Shell plc (Renewable Energy) - UK (remote)

Energy Optimisation SaaS (AI,ML)

• The tool's report downloads have increased 20% demonstrating a better optimisation insights user experience.
• Achieved a 93% task completion rate for users seeking energy optimisation insights, streamlining their access to critical data.
• User response showed 90% satisfaction with quality and relevance.

Tools used: Figma/ UX Strategy/ Design System

3. Client - Indusind Bank (Digital Banking Services) - Pune, India

Redesign Banking Mob/Web App

• Enhanced design, boosting task completion to 91% and raising user satisfaction to 90% for mobile banking functions.
• Fostered a more user-friendly experience, reflected in the substantial growth of report downloads by 40%.
• Demonstrated a commitment to continuous improvement, reflected in the substantial 20% increase in report downloads for the mobile banking app.

Tools used: Figma/ User Research/ Design System

1. Client - TD Securities (Canadian investment bank)

Entity Extraction Management ML/AI SaaS.

• Conducted workshops to gather and prioritize business requirements, ensuring all stakeholders' needs were addressed in the final design.
• Ensured compliance with WCAG standards, leading to a 35% increase in accessibility, and incorporating text enhancements to improve overall content accessibility.
• Achieved a 92% task completion rate for users conducting entity extraction tasks, streamlining their access to valuable insights.

Tools used: Figma, Miro, Tableau, and Data Visualization.

2. Client - Attra, Australia (remote)

Simulator ISO 20O22 SaaS (Payment Domain)

• Successful stakeholder engagement ensured project alignment with industry needs.
• Iterative dashboard enhancements, driven by client feedback, led to a more user-friendly and informative interface, optimizing user experience and satisfaction.
• Focused on enhancing the simulator dashboard based on valuable insights derived from client feedback.

Tools used: Sketch, Miro, Google Analytics.

3. Client - Future Fit, Netherlands (remote).

ESG Management SaaS B2B.

• Implemented task-specific navigation and optimized user flows, resulting in a 20% increase in task efficiency, and a more seamless experience for users handling diverse ESG information.
• Facilitated problem-solving sessions, guiding stakeholders through ideation and co-design activities to generate innovative solutions that met both user and business needs.

Tools used: Sketch, Miro, HTML, CSS, Photoshop

Relational Search Analytics Platform (B2B Platform)

• Led UX workshops and participated in all Functional Specifications team meetings to discuss a requirement's feasibility and limits.
• Focused on human-centered, user experience method to make sustainable company transformations.
• Captured key takeaways and action points from each workshop, translating them into design requirements and feature enhancements that drove project success.
• Designed a hierarchical navigation structure that organizes key features (portfolios, analytics, recommendations) for easy access, without overwhelming users.
• Collaborated with business leaders in the industry and helped them to design strategy and presentations.

Tools used: Sketch, Miro, Photoshop, HTML, CSS, Bootstrap, jQuery

• Developed new product concepts by conducting market research and competitor analysis.
• Optimised existing product designs for enhanced performance and cost-efficiency.
• Delivered improved user experience with frequent prototype testing.
• Collaborated cross-functionally to ensure smooth product development lifecycle.

Tools used: Adobe XD, Photoshop, Balsamiq, Illustrator

• Designed user-friendly interfaces for improved customer experience.
• Streamlined complex data by creating intuitive visualisations.
• Boosted usability with the development of responsive design elements.
• Developed interactive prototypes to test and refine user experience.

Tools used: Photoshop, HTML, CSS, jQuery, Illustrator