Kunal Pathak

IT Operations Engineer – Application & Infrastructure Monitoring

• Proactively monitored digital applications through AppDynamics (APM), ensuring 24x7 service health by validating App Agent & Machine Agent status, TPM calls, and error rates.
• Investigated fluctuations in metrics by analyzing impacted business transactions, error trends, and root cause factors to ensure minimal customer impact.
• Conducted BAU server monitoring and prepared technical documentation and alarm history reports to support incident analysis and audits.
• Followed defined KPIs and SLAs for ticket resolution, ensuring timely response to application and infrastructure-related incidents.
• Performed infrastructure health checks using Linux commands (CPU usage, disk utilization, memory consumption, node status) to validate server stability.
• Monitored and validated infra alarms to identify node availability (Up/Down) and resource bottlenecks, escalating critical issues to respective teams for quick resolution.