Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kunal Patil

Kunal Patil

Kalyan

Summary

Highly experience Hotel Management.
Professional having more than 8+ year experience in Hotel Management. Looking
for better opportunity were I can use my skill and knowledge in a better and effective
manner. At this stage I find myself to be groomed enough to look forward and
explore the possibility of placement for suitable Hotel Management Position with
Higher Responsibilities.

Overview

10
10
years of professional experience

Work History

Front Office Supervisor

Hotel Kohinoor Park
Mumbai
06.2018 - 07.2024
  • Resolved customer complaints in a timely fashion while adhering to company policies and regulations.
  • Responsible for opening and closing the office on time each day.
  • Maintained confidentiality of customer information at all times.
  • Greeted customers and visitors in a professional manner.
  • Prepared invoices for customers according to company procedures.
  • Processed payments for services rendered accurately and efficiently.
  • Received payments from customers and processed credit card transactions accurately.
  • Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
  • Answered phone calls, transferred calls, took messages, and provided information to callers.
  • Provided excellent customer service to all guests.
  • Resolved customer complaints in a timely manner.
  • Supervised front office staff, including hiring and training new employees.
  • Handled customer complaints in a professional manner.

Room Service Supervisor

Hotel Kohinoor Park
Mumbai
06.2014 - 06.2024
  • Coordinated with other departments within the hotel to ensure smooth functioning of operations.
  • Resolved customer complaints in a professional manner.
  • Responded promptly to inquiries from guests regarding meal options, prices.
  • Facilitated communication between kitchen staff and waiters regarding order preparation times.

Education

B.Sc.(HS) - Hospitality Management & Tourism Studies

Kohinoor College
Mumbai, MH
06-2015

HSC (CS) - Computer Science

Royal College of Science
Dombivali, MH
03-2012

SSC -

NRC SCHOOL
03-2010

Skills

  • Property Management Systems
  • Guest check-in and check-out
  • Guest Relations Management
  • Room service supervision
  • Front office team Co-ordination
  • Issue Handling
  • Skilled in [Software]
  • Data Entry
  • Reservation Management
  • Inquiry response

Languages

English
First Language
Hindi
Proficient (C2)
C2
MARATHI
Proficient (C2)
C2

Timeline

Front Office Supervisor

Hotel Kohinoor Park
06.2018 - 07.2024

Room Service Supervisor

Hotel Kohinoor Park
06.2014 - 06.2024

B.Sc.(HS) - Hospitality Management & Tourism Studies

Kohinoor College

HSC (CS) - Computer Science

Royal College of Science

SSC -

NRC SCHOOL

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Kunal Patil