Kunal Ramani
Specialist Client Management
New Delhi
Summary
Motivated Order Management Representative with a proven track record of efficiently processing and tracking customer orders in a fast-paced environment. Committed to delivering exceptional customer service, excelling at multitasking, prioritizing, and problem-solving while maintaining a well-organized workflow. Possessing extensive knowledge of SFDC and Oracle systems, proficient in navigating multiple platforms to ensure seamless operations.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Order Management Specialist
Thales DIS CPL India Private Limited
2022.10 - Current
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
ASSISTANT EXECUTIVE CS
IEnergizer Noida
1 2021 - 1 2022
- Assisted customers and took responsibility of supervisor calls alternatively in collections department.
- 1 year of experience managing US-based customers while working from India.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced environment.
SUPERVISOR
JAGRAN SOLUTION
1 2016 - 1 2020
- Led a team and managed client relationships effectively.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
Education
Digital Marketing Certification -
HT Media DIGIPERFORM
New Delhi 2019.01 - 2020.05
PG Diploma in Marketing, Advertisement and Public Relations -
IIMM New Delhi
New Delhi 2018.01 - 2019.05
Bachelor of Arts, Journalism and Mass Communication -
Maharshi Dayanand University
Faridabad 2015.01 - 2018.05
Skills
Order process management
Order Fulfillment
MS Excel
Project Management
Effective Communication
Database Management
Analytical Skills
ERP Systems
International shipping
Multitasking Abilities
Customer Support
Client Relations
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Hobbies
Basketball
Traveling & Photography
Familiar with a diverse range of music genres
Timeline
Order Management Specialist
Thales DIS CPL India Private Limited
2022.10 - Current
Digital Marketing Certification -
HT Media DIGIPERFORM
2019.01 - 2020.05
PG Diploma in Marketing, Advertisement and Public Relations -
IIMM New Delhi
2018.01 - 2019.05
Bachelor of Arts, Journalism and Mass Communication -
Maharshi Dayanand University
2015.01 - 2018.05
ASSISTANT EXECUTIVE CS
IEnergizer Noida
1 2021 - 1 2022
SUPERVISOR
JAGRAN SOLUTION
1 2016 - 1 2020
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