KUNAL RANA

A body shop advisor's role and duties

• Customer service: Greeting customers, establishing rapport, and providing guidance on repair processes
• Repair estimates: Preparing accurate cost estimates for repairs and body work, and explaining them to customers
• Scheduling: Scheduling appointments and managing repair timelines
• Repair orders: Managing repair orders, assigning them to technicians, and tracking progress
• Quality control: Evaluating the quality of repairs and returning vehicles to technicians if needed
• Insurance: Understanding insurance company estimates and checking their accuracy
• Parts: Completing parts order sheets, investigating alternative sources for parts, and checking parts when delivered
• Follow up: Following up with customers to ensure satisfaction after services are completed.
• Records: Keeping records of repair orders, invoices, and customer interactions
• Safety: Ensuring adherence to company policies, procedures, and safety standards

Roles and Duties.

.INCREASE CREDIT CARD CUSTOMERS.

.ENGAGE AND EDUCATE CUSTOMERS ON PRODUCT USAGE

.Convey brand information to customers and respond to questions/inquiries that arise.

.Update and manage the contact database with accurate profiles, notes, and relevant information.

.PROVIDES PROFESSIONAL ADVICE ON CREDIT REQUIREMENTS PRODUCSTS FEATURES AND BENEFITES OF CREDIT CARDS