Summary
Overview
Work History
Education
Skills
Timeline
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Kunal Rout

Bengaluru

Summary

Aspiring DevOps professional with hands-on experience in Linux system operations, scripting, and production support. Actively building skills in cloud technologies, Python automation, and CI/CD workflows. Strong understanding of ticketing systems, root cause analysis, and client communication. Looking to transition into DevOps, cloud, or Linux-focused roles to apply and grow technical expertise in real-world infrastructure and automation environments.

Overview

1
1
year of professional experience

Work History

Production Support Engineer

SLK SOFTWARE
Bengaluru
10.2024 - Current
  • Monitored the MTS (Money Transfer System) server on Linux to ensure continuous availability of wire transfer services for corporate banking. Analyzed logs, verified service statuses, and addressed remote wire initiation tickets to support timely transaction processing .
  • Handled pre-post patching and weekend health checks
  • Independently managed daily and weekly client stand-up calls to report ticket progress, explain resolution bottlenecks, and document escalated or transitioned incidents to ensure SLA compliance, and seamless handoffs.
  • Provided backend database support for Fifth Third Direct (FTD), the internet banking platform of 5/3 Bank. Queried and analyzed high-volume transactional data using SQL to generate critical reports, including user activity logs, transaction histories, and bank statements. Administered user access by managing role-based permissions to ensure data security and compliance.
  • Provided L1 production support for a high-availability application responsible for routing interbank transactions from Fifth Third Bank to clearing houses, and external financial networks.
  • Created documentation on process workflow.

Education

B.Tech - Electronics And Communication

SOA ITER
Bhubaneswar , Odisha
09-2024

Skills

  • Version control system - GIT
  • Cloud Services - AWS
  • LINUX and UNIX
  • Shell Scripting
  • Python
  • SQL
  • Technical troubleshooting
  • Client communication

Timeline

Production Support Engineer

SLK SOFTWARE
10.2024 - Current

B.Tech - Electronics And Communication

SOA ITER

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Kunal Rout