Hi, I’m
Kunal Roy
Ranthambore
Summary
Dynamic and results-driven hospitality leader with over 19 years of experience in luxury hotel operations across India and the Maldives. Proven expertise in pre-opening leadership, operational excellence, guest satisfaction, and strategic financial management. Adept at fostering relationships with stakeholders, leading multicultural teams, and driving revenue growth. Recognized for elevating brand standards, and delivering exceptional guest experiences. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration, and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
19
years of professional experience
Work History
Taj Sawai Ranthambore
General Manager
07.2023 - Current
Job overview
- Spearheaded the pre-opening and successful launch of a 60-key luxury resort with 6 bespoke F&B outlets
- Achieved TripAdvisor's Number 1 ranking in Ranthambore within eight months of operations
- Surpassed allocated budgets by 150%, demonstrating strong financial acumen
- Led the property to be ranked No
- 9 in Asia by Conde Nast Traveler’s Readers' Choice Awards
- Established operational protocols ensuring seamless guest experiences and adherence to brand standards
Rambagh PalaceJaipur
Operations Manager /Executive Housekeeper
06.2015 - 07.2023
Job overview
- Handling the Overall operations of the Rambagh palace & Sawai Man Mahal, assisting Area Director-Rajasthan & GM Rambagh
- Iconic Grand Palace with Opulent 78 rooms & 3 Award winning restaurants & a Bar
- 47 Acre property with well-designed Landscaping
- Rambagh Palace, Jaipur ranked 1st on the list of India's Best Hotels & 15th Best in the world, in the Conde Nast Traveler Readers' Travel Awards 2020
- Rambagh Palace Ranked 1st in TripAdvisor’s World Rankings
Kuramathi Island Resort, C/o Universal Resorts
Senior Executive Housekeeper
06.2009 - 05.2015
Job overview
- Resort with 360 rooms and 16 FnB Outlets
- Managing a team of 120 staff with 7 different nationalities
- Strategic Planning, In-process measures, inter-departmental coordination and customer relationship management
- Setting up of efficient Housekeeping Department, Scheduling, Drafting SOPs, ensure customer needs are met
- Managed PRE-OPENING of a 50rooms luxury boutique resort for Maafushivaru Island Resort(part of Universal Group) in 2010
- Did Pre-Opening of a 30 room luxury boutique resort-Kandolhu Island Resort in 2014
- Overseeing Housekeeping operations of Kandolhu & Maafushivaru Island resort
- C/O Universal resorts, Maldives
Taj DeccanHyderabad
Housekeeping in charge
06.2007 - 06.2009
Job overview
- City Hotel with 160 rooms and 4 FnB Outlets with 5 Banquets
- Joined here as Assistant Manager Housekeeping after completion of Management training program and got promoted and Became Housekeeping in Charge in Jan, 2009
- Responsible for Laundry, Horticulture, Florist, Public areas, Guest Rooms
- Improved the Guest satisfaction scores from 18-20% to 45%
- Awarded TATA Award of Business Excellence for Best housekeeping Department among 28 other Taj hotels in Business Division
- City Hotel with 160 rooms and 4 FnB Outlets with 5 Banquets
Taj Mahal DelhiNew Delhi
Housekeeping Executive Development Program
06.2006 - 06.2007
Job overview
- One year of Management training program covering all operational departments of hotel
- Emphasis on Housekeeping Training at various levels from Public area attendant to Executive Housekeeper
- Conducted at various hotels of Taj Brand–Taj Ambassador, Taj Palace Hotel, Taj Mahal Hotel based in Delhi & Umaid Bhawan Palace Hotel, Jodhpur
Education
The Institute of Hotel Management, Catering Technology and Applied NutritionKolkata
Bachelors in Hospitality and Hotel Administration
01.2006
University Overview
- 20 weeks training at Marriott Welcome Hotel, New Delhi, covering the major operational departments, 2004.
- GPA: First Division
Skills
- Strategic planning and execution
- Operational excellence
- Financial planning and budgeting
- Guest experience enhancement
- Team leadership and development
- Stakeholder management
- Brand positioning and marketing
Languages
- English
- Hindi
- Bengali
- Punjabi
Awards
- Best Executive Housekeeper, BW Hotelier, 2020
- Executive Housekeeper, 2019 for North India, IHE, 2019
- Executive Housekeeper of the Year, FHRAI, 2018
- Tata Award of Business Excellence, Taj Deccan, 2008
Personal Information
- Date of Birth: 06/19/85
- Nationality: Indian
Education And Trainings
- Marriott Welcome Hotel, New Delhi, 20 weeks, covering the major operational departments, 2004
- The Institute of Hotel Management, Catering Technology and Applied Nutrition, Kolkata, Bachelors in Hospitality and Hotel Administration, 2006, First Division
- Dayawati Modi Academy, scholarship winner of the year, 2001, 2002
Timeline
General Manager
Taj Sawai Ranthambore
07.2023 - Current
Operations Manager /Executive Housekeeper
Rambagh Palace
06.2015 - 07.2023
Senior Executive Housekeeper
Kuramathi Island Resort, C/o Universal Resorts
06.2009 - 05.2015
Housekeeping in charge
Taj Deccan
06.2007 - 06.2009
Housekeeping Executive Development Program
Taj Mahal Delhi
06.2006 - 06.2007
The Institute of Hotel Management, Catering Technology and Applied Nutrition
Bachelors in Hospitality and Hotel Administration
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