Executed end-to-end operational processes for export shipments including FCL (Full Container Load), LCL (Less than Container Load), and buyer’s and general console cargo, ensuring timely and cost-effective dispatch.
Arranged carrier bookings in line with customer schedules and preferences; coordinated closely with shipping lines to secure container space.
Scheduled and managed empty container pickup, ensuring availability aligned with stuffing plans and timelines.
Conducted cargo planning and documentation for various shipment types (FCL/LCL/Console), optimizing container utilization and routing.
Carried out timely VGM (Verified Gross Mass) filing, Form 13 generation, and submission of export documents on ODEX and MMD3 portals, complying with regulatory requirements.
Prepared and submitted shipping instructions (SI) via both manual and online methods, ensuring accuracy and compliance with carrier formats.
Followed up proactively with carriers to obtain invoices, and ensured timely issuance and accuracy of the Master Bill of Lading (MBL).
Coordinated with internal stakeholders, CHA (Customs House Agents), transporters, and CFS for smooth cargo movement and documentation flow.
Maintained shipment tracking and status updates, ensuring timely escalation and resolution of exceptions or delays.
Ensured documentation accuracy and compliance with export norms, including invoice, packing list, HBL, MBL, and other shipping documents.
Assisted in audit readiness by maintaining detailed records of all shipment-related activities and communications.
Worked closely with finance for carrier payment processing, debit note reconciliation, and invoice verification.
Customer Service Representative
Freight System India Pvt Ltd
06.2021 - 12.2024
Handling export shipment end to end except Documentation.
Daily contact with Co-Loader and carrier
Experience in Handling Empty Tank container (HAZ & NON HAZ)
Currently doing Planning for all ongoing shipment and tracking the same till POD.
Experience of stuffing buyers console as well as regular Console
Taking care of all carrier related operational issue
Education
Bachelor - Commerce
Mumbai University
Mumbai
06.2020
Diploma - Undergraduate Custom Clearance and Freight Forwarding