Kunal Sharma
Payroll Business Analyst
Pune
Summary
Seasoned Business Analyst offering 9 years of payroll, operations and e-commerce industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Payroll Business Analyst
Amazon Development Centre India
Pune
02.2019 - Current
- As part of my role, I ensure smooth payroll transactions for U.S employee through end-to-end testing of 49 pay groups, improving employee experience on the ADP portal through documentation, change necessity, and stakeholder collaboration
- I have successfully completed 4 small to medium projects which saves more than 100 hours/year of manual efforts and improve efficiency of task.
- As a Payroll Business Analyst, I ensure to keep all project related information organized and up-to-date through various tools like Asana, and other project trackers
- Ensuring timelines and deliverables are met
- Coordinating with client-facing teams, internal leadership and stakeholders
- Supporting task management, reporting, and process adherence
- As a U.S. Payroll escalations analyst at the PERT (Payroll Escalations and Resolution Team), I handle critical cases, identify root causes, and work with teams to improve products and services
- The individual works for ADP Tools and applications under 'ADP Self Service' process, assisting internal and external users, third-party vendors, and stakeholders with their ADP portal accounts
- Ensure policy adherence, control access, and perform GRC audits
- I also create process flow documents and provide training for new hires
- I always set a benchmark for 'Ownership', 'Bias for Action' by receiving positive HMD feedback and appreciation from our clients
- I collaborated with ADP and management team on launching NextGen application, covering user access requirements, core implementation, and design, providing detailed documentation on application's access fields, control points, and working process
Senior Customer Support Executive
Capita India Pvt Ltd
Pune
10.2016 - 10.2018
- To receive approx 50-60 calls/day and resolve the Queries of UK Clients related to Network Coverage, Activation, New connections, orders, Bills and Payments on chat, email and voice
- Streamlined customer service processes for improved efficiency, resulting in higher resolution rates and reduced response times.
Sales Executive
IndiaMart Limited
Pune
10.2015 - 10.2016
- To call and visit the clients and explain them about our product and registered them on Indiamart portal
- I used to close approx 10 deals every months and give revenue of more than 1 lakh per month to the company by calling more than 100 clients, visiting approx 50-60 clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Junior Executive
Vodafone Shared Services India
Ahmedabad
03.2015 - 10.2015
- To assist and resolve the queries of the customers related to network, bills or their Vodafone accounts Via Webchat, calls and Email
- Do multitasking to make notes, response, check accounts and take 3 chats at a time
- Reviewed employee concerns and new opportunities to drive business strategies.
Education
B.Tech - ECE
Amity School of Engineering & Technology
Jaipur, Rajasthan 01.2010 - 01.2014
Class 12th -
Birla School
Pilani 01.2009 - 01.2010
Class 10th -
Birla School
Pilani 01.2007 - 01.2008
Skills
MS Office
Problem-solving
Operations analysis
Strategic & Analytical thinking
Requirements gathering
Risk assessment & Decision-making
Microsoft Excel mastery
Project management
Business process improvement
Data analysis
Stakeholder management
B2B Sales
Customer Support
Career Aspiration
To build a career in esteemed corporate where I will be able to integrate my whole knowledge with my skills and where I will get constant opportunities for growth.
Professional Traits
- Strong Leadership Skills
- Excellent communication, interpersonal & analytical skills
- Problem Solving skills
- Strong Learning Ability
- Proactive nature
- Highly Organised
- Good people skills
- Capability of Decision making, planning, executing strategies
- Capability of judging any hindrance
- Positive and 'can-do' attitude
- A good team player, assertive and analytical, and the ability to work independently
- Strong written and verbal communication skills
- Take initiatives and ownership for my process, Support team members to resolve complex issues
Rewards And Recognitions
- At Amazon, Promoted from Payroll Analyst to Payroll Business Analyst on 10/01/21 and 04/01/24 respectively.
- Certified for FPC (Fundamental Payroll Certification) on 09/13/23.
- Achieved Star of the Quarter for Q1 2022.
- Successfully accomplished TTT (Train the Trainer) certification @ Amazon on 10/29/21.
- Rewarded as 'Top performer' for Q1 2021 for achieving above 123% productivity and above 99.87% accuracy during Jan' 2021 to Mar' 2021.
- My idea of reducing manual task has ranked 2nd out of multiple ideas in our Innovation corner.
- Winner of payroll Ops peak R&R for US payroll.
- At Capita, Nominated for 'Best Performance' in my Team’s R&R functions held Quarterly in Mumbai and Pune Locations.
- Rewarded as a 'Top Contributor', 'Spot Award' and 'Performer of the Quarter' for Excellent Performance.
- Rewarded as a 'Best Customer Support Executive' with maximum NPS from Customer in Vodafone Company.
Passport Available
True
Personal Information
- Willing To Relocate: True
- Date of Birth: 01/09/92
- Nationality: Indian
Certification
Fundamental Payroll Ceritification
Timeline
Payroll Business Analyst
Amazon Development Centre India
02.2019 - Current
Senior Customer Support Executive
Capita India Pvt Ltd
10.2016 - 10.2018
Sales Executive
IndiaMart Limited
10.2015 - 10.2016
Junior Executive
Vodafone Shared Services India
03.2015 - 10.2015
B.Tech - ECE
Amity School of Engineering & Technology
01.2010 - 01.2014
Class 12th -
Birla School
01.2009 - 01.2010
Class 10th -
Birla School
01.2007 - 01.2008