Kunal Shelar
Thane
Summary
To build a strong relationship with the organization, through consistent and self-driven performance, and assist in achievement of its business objectives.
Overview
13
13
years of professional experience
Work History
ICICI Bank Limited
Deputy Manager
2023.01 - Current
- Preparing daily Disbursement, Process and rejection Reports
- Responsible to prepare Monthly MIS
- Managing team of over 40 People
- Responsible to prepare all reports related to Disbursement
- Co-Ordinating with South, West, East and North Zone to get the cases disbursed on priority
- Checking loan application form with customer valid KYC as per policy
- Disbursement of Home Loan, Top-up, LAP and Insurance loan & Unsecured business loan
- Process Repayment / NACH of customer for registration purpose after
disbursement - OTC checking and Closure of Deferral in system
- Prepare file and docket after cheque handover for dispatch
- Tracking PDD documents of branch level
Audit query resolution after disbursement on monthly basis.
Financial Software & Systems Pvt Ltd
Team Leader (Cash Management - ATM Department)
2016.01 - 2022.01
- Managing over 5000 ATMs of State Bank Of India - Pan India along with the team of 10 people
- Strategy for cash forecasting is set on daily basis
- Handling Overall escalations related to ATMs cash activities e.g
- All about transaction, ATM Refill, ATM cash dispute
- Monitoring ATM Balances
- Coordinating with CRA / Bank for Cash withdrawal for smooth operations
- Escalating day to day issues faced in ATM operations to the Bank H.O
- Working on SAP to creating the monthly bills (Amount) to be received from the customers…… Resolving Overages & Shortages issues in ATMs with reconciliation team
- CRA performance report daily & Monthly Basis
- Cash deliverance summary shared to bank on monthly basis
- Cash efficiency report (CER) Report CRA performance report daily & Monthly Basis.
Diebold Systems Private Limited
Sr.Executive
2014.03 - 2016.02
- Managing over 3000 ATMs of State Bank Of India - Pan India
- Strategy for cash forecasting is set on daily basis
- Handling Overall escalations related to ATMs cash activities e.g
- All about transaction, ATM Refill, ATM cash dispute
- Monitoring ATM Balances
- Coordinating with CRA / Bank for Cash withdrawal for smooth operations
- Escalating day to day issues faced in ATM operations to the Bank H.O
- Working on SAP to creating the monthly bills (Amount) to be received from the customers…… Resolving Overages & Shortages issues in ATMs with reconciliation team
- CRA performance report daily & Monthly Basis
- Cash deliverance summary shared to bank on monthly basis
- Cash efficiency report (CER) Report CRA performance report
Reliance Communication Infrastructure Limited
Customer Interaction Executive
2011.09 - 2014.03
- This Desk is working For Pan India to handle all Escalations mail received from Circle to check Corporate customer account from the activation and after termination of Individual account and also change Corporate Customer's Data Card Billing Plan and change their voice plan, Handling Their Billing Issue and also Create MIS (Management Information System) which has to mail our respective Circle
Education
Bachelor in Commerce -
Mumbai University
H.S.C - undefined
Mumbai /Joshi Bedekar
S.S.C - undefined
Mumbai /Dr.Bedekar Vidya Mandir
Skills
Quick learner
Self-motivated
Loyal
Good team player
Knowledge of FinnOne, Icare and I-disburse
Capability to handle pressure situations
Ability to motivate team members
Good knowledge of MS Word, Excel
Worked on Software called Clarify to retrieve customer details
Worked on SAP (Billing)
Accomplishments
- Joined as CSA 'Customer Service Representative'
- Promoted as 'Customer Interactive Executive'
- Featured in the list of agents who were highest in quality scores
- On time meeting the targets and easily able to make presentations
- Received appreciations from clients
Personal Information
- Date of Birth: 07/29/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
ICICI Bank Limited
Deputy Manager
2023.01 - Current
Financial Software & Systems Pvt Ltd
Team Leader (Cash Management - ATM Department)
2016.01 - 2022.01
Diebold Systems Private Limited
Sr.Executive
2014.03 - 2016.02
Reliance Communication Infrastructure Limited
Customer Interaction Executive
2011.09 - 2014.03
Bachelor in Commerce -
Mumbai University
H.S.C - undefined
Mumbai /Joshi Bedekar
S.S.C - undefined
Mumbai /Dr.Bedekar Vidya Mandir
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