Basavaraj M Kumbar
DSMG Regional Relationship Manager Collection
Belgaum
Summary
Looking forward to a challenging and competitive work atmosphere leading to a professional experience with a dynamic and progressive organization where my skills, talents and abilities will be utilized to the fullest for mutual benefit. Built a team of individuals highly self-motivated, energetic, and self-driven towards targets assigned. Always expecting new challenges to meet new horizons
Overview
19
19
years of professional experience
3
3
Languages
Work History
ICICI BANK LIMITED
Banking & Financial
08.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
Sr. Recovery Collections Officer (South India & North India)
Standard Chartered Bank
08.2011 - 06.2015
- Competent, diligent & detail-oriented professional, with an experience of 3 years & 1 months in handling credit card collections, risk, recovery, operations management, relationship management & people management.
- Currently spear heading with “Standard Chartered Bank” as a “Credit Risk Control Senior Officer” in Consumer banking (Risk Department).
- Taking care of In-house Ahmadabad, Bangalore, Chennai, Hyderabad, Mumbai, Mysore & Pune portfolio.
- Regular & tightly follow up with the customers for the payment and issuing NDC (No Due Certificate) or Settlement letter.
- Excellent in skip tracing of non-contactable customers by using internet.
- Handling customer escalation and query for PAN INDIIA received from various teams via email or calls.
- Manage the Pan India Customer correspondence and escalation and ensure timely resolution.
- Handled Collection Agencies (Managing, Training, and Setting 15 Field collection agencies) & Tele calling Team (Outbound Credit and Collection Operations).
- Highlight process gaps and suggest process improvements to bridge gaps.
- Generating Daily, Weekly, Monthly MIS Reports for Collections. Complete MIS Reports
- Worked dedicatedly during exigencies in the team and handled various portfolios individually for a specific period of time and acted as a Backup for entire Team, thereby impacting Productivity and Overall Team Performance.
- Recovery Officer Awarded for Extra Effort/Initiative/Process Improvement in Mar-2012&FEB 2013
- Individual OA Manager Award (Aug-2013, Sep-2013,Feb 2014,July 2014 Nov-2014) for monthly Performance
Senior Collection Officer (Auto Loan, Personal Loan & Credit Card)
HDB Financial Service
07.2009 - 07.2011
- Worked as Senior Telecaller Officer in HDB Financial Services for collection of HDFC Bank Auto Loan, Personal loan, Live & Matured, and Write-Off loan Collections.
- O Star of the month Sep`09, Mar`10& April `10.
- O Several times award winner & full incentive achiever for completing the target on prescribed time.
- O Achieved best numbers for the month of Jan, Feb, Mar, April ‘11.
Telecalling Officer
Optimus Global Service Pvt. Ltd
08.2006 - 05.2009
- Worked as a TELE CALLER in OPTIMUS (BPO POLARIS) for collection of ICICI Bank Auto Loan, home Loan Collection for 2month & Commercial Billing loans (2yrs+).
- Handling team escalation and Customer Support and escalation on collections.
- Handling team issues in the abances of my team leader.
- Customer services for various and different types of customers all over south region.
- Handling quality parameters for the customers on various products, which are implemented.
- Consistently maintaining less absenteeism (shrinkage) and Attrition % throughout the period.
- 75% contactablity on fresh and 30+ Accounts on first attempt and average resolution of 95% on refuse to pay customers.
- Operational satisfaction achieved with an average TAT per call is 1.5 min.
- O Employee of the Month Jan’08 and Feb ’08.
- O Consistent target achievement, variance of just 4% for the last 6 months.
- O Achieved best numbers for the month of Jan, Feb & Mar 08.
Education
BSc .ISM - undefined
Madras University
12th in Arts (HEG) - undefined
CBSE
10th - undefined
CBSE
Diploma in Computer Application - undefined
SIMCA DRBCCC HINDU COLLEGE
Diploma in Debt Recovery Agent - undefined
IIBF
Skills
Team player
Customer service
Motivation
Positive attitude
Goal-oriented
Support
Cohesive team environment
Training
Mentoring
Interpersonal skills
Communication skills
Relationship building
Reasoning
Problem solving
Decision making
Multitasking
High-pressure environment
Career Path
- Standard Chartered Bank
- HDB Financial Service Pvt. Ltd.
- Optimus Global Service Pvt. Ltd.
Interests
Playing Chess
Caroms
Volley Ball
Competency Forte
- An accomplished team player with over 8 years of experience in Collection and Customer Services industry.
- Highly motivated person with a positive attitude and specific goal to excel in everything with high morale.
- Demonstrated abilities in providing support to the team members leading to collective success of the team, fostering a cohesive and organized team environment, training and mentoring the new hires in the team.
- A customer centric individual honed with excellent interpersonal and communication skills.
- Excellent relationship building skills honed with outstanding reasoning, problem resolving and decision-making skills and an ability to work efficiently in high-pressure multitasking environment.
Scholastics
BSc .ISM, Madras University, 2006, 12th in Arts (HEG), CBSE, 2003, 10th, CBSE, 2001, Diploma in Computer Application, SIMCA DRBCCC HINDU COLLEGE, 2002, Diploma in Debt Recovery Agent, IIBF, 2010
Positive Traits
- Positive thinking
- Self confidence
- Hard work
- Smart work
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Personal Information
- Father's Name: M.G.Kumbar (A.S.I) Retired
- Date of Birth: 10/01/84
- Nationality: Indian
- Marital Status: Married
Timeline
ICICI BANK LIMITED
Banking & Financial
08.2015 - Current
Sr. Recovery Collections Officer (South India & North India)
Standard Chartered Bank
08.2011 - 06.2015
Senior Collection Officer (Auto Loan, Personal Loan & Credit Card)
HDB Financial Service
07.2009 - 07.2011
Telecalling Officer
Optimus Global Service Pvt. Ltd
08.2006 - 05.2009
BSc .ISM - undefined
Madras University
12th in Arts (HEG) - undefined
CBSE
10th - undefined
CBSE
Diploma in Computer Application - undefined
SIMCA DRBCCC HINDU COLLEGE
Diploma in Debt Recovery Agent - undefined
IIBF