RAHUL KUMAR
New Delhi
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
ICICI Bank
Branch Banking
New Delhi
12.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Handling Deputy Branch Manager responsibilities at ICICI Bank, managing branch operations, compliance, team supervision, and customer escalations.
Education
PGCBM (Post Graduate Certificate In Business Management) - Post Graduate Certificate in Business Management.
SVKM Narsee Monjee Institute of Management Studies Banglore
02.2025 - 03.2026
PG Diploma Certificate - PostGraduate Diploma in Sales Relationship Banking
Times Pro (Times Professional Learning)
06.2021 - 12.2021
Bachelor of Arts - Economics
BABASAHEB BHIMRAO AMBEDKAR BIHAR UNIVERSITY
MUZAFFARPUR, INDIA 04.2016 - 06.2019
BIHAR SCHOOL EXAMINATION BOARD
PATNA, INDIA10th Pass / Secondary School Certificate - Secondary School Examination (Class 10)
Bihar School Examination Board (BSEB)
03.2013 - 02.2014
Skills
- Customer relationship management
- Customer service
- Problem solving
- Team collaboration
- Issue resolution
- Time management
- Relationship building
- Active listening
- Client needs assessment
- Cross-functional teamwork
- Effective communication
- Excellent communication
- Organization and time management
Timeline
PGCBM (Post Graduate Certificate In Business Management) - Post Graduate Certificate in Business Management.
SVKM Narsee Monjee Institute of Management Studies Banglore
02.2025 - 03.2026
ICICI Bank
Branch Banking
12.2021 - Current
PG Diploma Certificate - PostGraduate Diploma in Sales Relationship Banking
Times Pro (Times Professional Learning)
06.2021 - 12.2021
Bachelor of Arts - Economics
BABASAHEB BHIMRAO AMBEDKAR BIHAR UNIVERSITY
04.2016 - 06.2019
10th Pass / Secondary School Certificate - Secondary School Examination (Class 10)
Bihar School Examination Board (BSEB)
03.2013 - 02.2014
BIHAR SCHOOL EXAMINATION BOARD