Afreen Bakhas
Bhubaneswar
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
ICICI Bank
Voice RM
Bhubaneswar
07.2022 - Current
- Responsible for servicing customer over phone on various products.
- Maintaining good service levels and cross sells.
- Handling and resolving customer complaints and queries over phone.
- Identify existing and emerging risks, escalating feedback and process.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Increased loans and earnings by establishing new mortgage , auto and personal loans including new accounts.
Lido Learning
Marketing Associate
Noida
09.2021 - 12.2021
- Manage daily administrative tasks to ensure the marketing department runs smoothly.
- Conduct market research to identify new opportunities.
- Gather and anlayze consumer behavior data.
- Create reports on marketing and sales matrices like conversion rates.
- Assist with organizing promotional events.
Education
Bachelor of Commerce
Utkal University
Bhubaneswar 04-2019
Skills
- Public Speaking
- Team Building
- Calm Under Pressure
- Decision-Making
- Organization and Time Management
- Friendly, Positive Attitude
- Customer Relations
- Data Entry
- Dependable and Responsible
- Problem-Solving
- Social Perceptiveness
- Self-Directed
Affiliations
Utkalvelin
- Sliver Medalist in Budokon karate competition
Languages
Hindi
First Language
Bengali
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
ICICI Bank
Voice RM
07.2022 - Current
Lido Learning
Marketing Associate
09.2021 - 12.2021
Bachelor of Commerce
Utkal University
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