Summary
Overview
Work History
Education
Skills
PERSONAL PROJECTS
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
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ABHISHEK

ABHISHEK

Lucknow

Summary

Dynamic professional with a proven track record at ICICI Bank, excelling in customer service and financial analysis. Adept at cross-functional collaboration, I consistently exceeded customer satisfaction by delivering innovative solutions. My experience in regulatory compliance and a friendly demeanor foster strong client relationships, ensuring effective banking experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ICICI BANK

ABHISHEK
LUCKNOW
03.2023 - Current
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Advised clients on financial products to meet their banking needs effectively.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Helped customers understand and use mobile applications and online banking.

Government Banking

  • Opened accounts for 15 Central Finance Commission and Swachh Bharat Mission initiatives.
  • Managed all government transactions efficiently.
  • Facilitated account setup for various governmental projects to ensure compliance.
  • Oversaw transaction processing to maintain accuracy and timeliness.

GMR FOUNDATION

ABHISHEK
LUCKNOW
12.2020 - 06.2021
  • Established GMR Group in 1978, headquartered in New Delhi.
  • Founded by Grandhi Mallikarjuna Rao to diversify business operations across sectors.
  • Comprises several companies including GMR Infrastructure, GMR Energy, GMR Airports, and GMR Enterprises.

Achievements/Tasks

  • Taught rural students through online methods during COVID-19 pandemic.
  • Facilitated access to education for underserved communities amid challenging conditions.

HAIDERGARH CHINI MILL

ABHISHEK
LUCKNOW
09.2020 - 11.2020
  • Incorporated on July 14, 1975, Balrampur Chini Mills Limited stands as second-largest integrated sugar manufacturer in India.
  • Manufactured and sold sugar as core business activity.

Achievements/Tasks

  • Successfully learned marketing techniques and methodology for result oriented work.
  • Learned Monitoring post sales activities.

DU UPDATES

ABHISHEK
LUCKNOW
07.2015 - 12.2016
  • Established DU UPDATES program alongside college friends in 2015, reaching 69.1k followers on Instagram and Facebook
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Education

MBA -

GREATER NOIDA INSTITUTE OF TECHNOLOGY
GREATER NOIDA
07-2021

Bachelor of Arts -

DELHI UNIVERSITY
NEW DELHI
07-2019

12 -

NIOS
LUCKNOW
06-2013

10 -

BIRLA PUBLIC SCHOOL
PILANI RAJASTHAN
06-2010

Skills

  • Customer service
  • Financial analysis
  • Regulatory compliance
  • Transaction processing
  • Cross-functional collaboration
  • Mobile banking
  • Problem solving
  • Friendly, positive attitude

PERSONAL PROJECTS

  • Collected data and information from various sugar industries
  • Compared to their project policies and its implementation
  • Studied the P's and C's of their marketing
  • I studied and compared the STPD analysis
  • Analyzed and concluded the project with various recommendations

Affiliations

  • Listening to music
  • Travelling
  • Table-Tennis
  • Swimming
  • Singing

Accomplishments

  • Dance Competition (2012), organized by J.K. Organization
  • Macmillan English, 2010
  • Macmillan Computer (2010)
  • Money Multiplayer (organized by Delhi University)
  • Volleyball (organized by HCM)

Certification

  • NCC B Grade Certificate
  • Digital marketing by Google

Languages

Hindi
First Language
English
Beginner
A1

Timeline

ICICI BANK

ABHISHEK
03.2023 - Current

GMR FOUNDATION

ABHISHEK
12.2020 - 06.2021

HAIDERGARH CHINI MILL

ABHISHEK
09.2020 - 11.2020

DU UPDATES

ABHISHEK
07.2015 - 12.2016

MBA -

GREATER NOIDA INSTITUTE OF TECHNOLOGY

Bachelor of Arts -

DELHI UNIVERSITY

12 -

NIOS

10 -

BIRLA PUBLIC SCHOOL
ABHISHEK