To become usher in a support executive with growth-oriented organization across the Service Industry and secure responsible career opportunity to utilize all skills.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Team Lead- Quality
Tech Mahindra, Pvt. Ltd.
10.2023 - Current
Independently lead a team of quality associates and drive quality culture within service desk
Develop and implement quality monitoring form and sampling strategy
Implementation of Zero Tolerance Policy and compliance audits across all LOB's
Act as master calibration analyst for functional calibration and ATA by using NICE tool
Work on data and generate various types of reports and analysis
Drive the improvement of CSAT, FCR scores by using Six Sigma tools
Implementation of SOW and SDA audits for the service desk
Quality Executive
Credence Resource Management
11.2022 - 09.2023
Sr. Quality Associate
TechMahindra Pvt. Ltd.
12.2019 - 09.2022
Education
Bachelor of Engineering - Production (Sandwich) Engineering
All India Shri Shivaji Memorial Society's College of Engineering
01.2015 - 01.2019
Diploma - Metallurgical Engineering
Government Polytechnic
01.2014 - 01.2016
HSC -
Bhairavnath High School
01.2011 - 01.2013
SSC -
Bhairavnath School
01.2006 - 01.2011
Skills
Good communication skills
People management
Detailed knowledge of 7 quality tools
Performance monitoring
Coaching and mentoring
Quality control
Process improvement
Accomplishments
Gold medalist in Metallurgical Engineering, Government Polytechnic, Pune, 2016
General Secretary of Magazine, Government Polytechnic, Pune, 2016
Green belt in Lean Manufacturing, Asian Institute of Quality Management, 2018
Employee of the quarter award, CRM, Kharadi, Q2, 2023
Bravo Aware winner , TechMahindra, Q4, 2024
Personal Information
Date of Birth: 02/06/96
Timeline
Team Lead- Quality
Tech Mahindra, Pvt. Ltd.
10.2023 - Current
Quality Executive
Credence Resource Management
11.2022 - 09.2023
Sr. Quality Associate
TechMahindra Pvt. Ltd.
12.2019 - 09.2022
Bachelor of Engineering - Production (Sandwich) Engineering
All India Shri Shivaji Memorial Society's College of Engineering
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health