Kunal Tukaram Chavan
Team Lead- Quality
Bhosari
Summary
To become usher in a support executive with growth-oriented organization across the Service Industry and secure responsible career opportunity to utilize all skills.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Team Lead- Quality
Tech Mahindra, Pvt. Ltd.
10.2023 - Current
- Independently lead a team of quality associates and drive quality culture within service desk
- Develop and implement quality monitoring form and sampling strategy
- Implementation of Zero Tolerance Policy and compliance audits across all LOB's
- Act as master calibration analyst for functional calibration and ATA by using NICE tool
- Work on data and generate various types of reports and analysis
- Drive the improvement of CSAT, FCR scores by using Six Sigma tools
- Implementation of SOW and SDA audits for the service desk
Quality Executive
Credence Resource Management
11.2022 - 09.2023
Sr. Quality Associate
TechMahindra Pvt. Ltd.
12.2019 - 09.2022
Education
Bachelor of Engineering - Production (Sandwich) Engineering
All India Shri Shivaji Memorial Society's College of Engineering
01.2015 - 01.2019
Diploma - Metallurgical Engineering
Government Polytechnic
01.2014 - 01.2016
HSC -
Bhairavnath High School
01.2011 - 01.2013
SSC -
Bhairavnath School
01.2006 - 01.2011
Skills
- Good communication skills
- People management
- Detailed knowledge of 7 quality tools
Performance monitoring
Coaching and mentoring
Quality control
Process improvement
Accomplishments
- Gold medalist in Metallurgical Engineering, Government Polytechnic, Pune, 2016
- General Secretary of Magazine, Government Polytechnic, Pune, 2016
- Green belt in Lean Manufacturing, Asian Institute of Quality Management, 2018
- Employee of the quarter award, CRM, Kharadi, Q2, 2023
- Bravo Aware winner , TechMahindra, Q4, 2024
Personal Information
Date of Birth: 02/06/96
Timeline
Team Lead- Quality
Tech Mahindra, Pvt. Ltd.
10.2023 - Current
Quality Executive
Credence Resource Management
11.2022 - 09.2023
Sr. Quality Associate
TechMahindra Pvt. Ltd.
12.2019 - 09.2022
Bachelor of Engineering - Production (Sandwich) Engineering
All India Shri Shivaji Memorial Society's College of Engineering
01.2015 - 01.2019
Diploma - Metallurgical Engineering
Government Polytechnic
01.2014 - 01.2016
HSC -
Bhairavnath High School
01.2011 - 01.2013
SSC -
Bhairavnath School
01.2006 - 01.2011
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