Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Languages
Hi, I’m

Kunal Vashisth

Associate Consultant
Sam Residency Crossing Republic, Ghaziabad, UP,UP
Kunal Vashisth

Summary

Project Consultant with extensive experience at Cvent India Pvt. Ltd., specializing in comprehensive project management and strategic client engagement. Skilled in data analysis and user interface design, delivering tailored solutions that enhance user engagement and operational efficiency. Notable for strong problem-solving abilities and effective communication, consistently achieving high-quality results and timely project delivery.

Overview

7
years of professional experience
3

Six Sigma and the Organization, Kennesaw State University by Co

Work History

CVENT IND. PVT. LTD.
Gurugram

Project Consultant
09.2024 - 06.2025

Job overview

  • Developed tailored event solutions for seamless execution and optimal outcomes.
  • Coordinated across departments to ensure timely delivery of effective solutions.
  • Managed high-value client accounts, fostering robust relationships.
  • Oversaw multiple projects, consistently meeting deadlines while maintaining service quality.
  • Designed user-friendly interfaces to engage diverse audiences effectively.
  • Identified workarounds for service denial cases, ensuring prompt resolutions.
  • Educated clients on industry trends to enhance event success.
  • Ensured accuracy and quality in all deliverables through meticulous attention to detail.

Accenture IND.PVT.LTD
Gurugram

Operations Specialist
01.2024 - 09.2024

Job overview

  • Managed service desk operations on Citrix platform for Telecom client.
  • Addressed network-related complaints and emails to maintain 4G/5G band availability.
  • Conducted root cause analysis to troubleshoot hardware and software issues.
  • Utilized Power BI tools to visualize progress data and meet SLA requirements.
  • Recommended proactive solutions to prevent recurrence of issues.
  • Ensured clients received latest product updates for optimal network performance.
  • Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.

American Express
Gurugram

Account Protection Analyst
04.2022 - 11.2023

Job overview

  • Conducted analysis of fraudulent applications and identity takeovers to assess claims validity.
  • Collaborated with credit bureaus and internal teams, reversing negative credit impacts for customers.
  • Implemented advanced AI-driven tools for anomaly detection, strengthening security measures.
  • Worked across departments to incorporate fraud prevention strategies in product design and maintain compliance.
  • Implemented software tools for real-time fraud detection and reporting systems.
  • Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.

HCL Technologies
Noida Sec 126

Business Analyst
08.2019 - 02.2022

Job overview

  • Delivered service desk support on virtual Citrix platform for overseas engineers, ensuring operational efficiency.
  • Led migration of raw Excel data to Power BI for effective data visualization.
  • Tracked progress and identified areas for improvement to ensure SLA compliance.
  • Collaborated with cross-functional teams to gather requirements for new projects.
  • Developed detailed documentation for system specifications and user requirements.

Hinduja Global Solutions
Noida Sec 57

Customer Care Executive
05.2018 - 06.2019

Job overview

  • Oversee technical support operations, ensuring efficient service delivery, and issue resolution.
  • Diagnose and resolve technical issues, addressing customer concerns with effective troubleshooting.
  • Conduct quality assurance assessments, gathering insights from customer interactions, and providing feedback for service improvements.
  • Maintain in-depth product knowledge, offering precise guidance and solutions to enhance customer support.
  • Resolved customer inquiries promptly using company knowledge base and CRM systems.

Education

IMS Engineering College
Ghaziabad, Uttar Pradesh

from Civil Engineering
05-2016

Dehradun Public School CBSE
DDPS Govind-puram

GED
12.2012

St.Mary's Convent School
Ghaziabad, Uttar Pradesh

High School Diploma
12.2010

Skills

Project scheduling, documentation, and development

Implementation specialist with Agile framework

Data analysis, problem solving, technical support, user interface design, network troubleshooting, root cause analysis, business analysis, requirements gathering, lean principles, client communications, and effective project management

Certification

  • Six Sigma and the Organization, Kennesaw State University by Coursera. (Green belt level of Six Sigma and Lean)
  • AWS Fundamentals: Building Serverless Applications by Coursera. (Network Security, Category: Cloud Computing, Operations, Data Management, Data Structures, System Security)
  • AWS Fundamentals: Going Cloud-Native by Coursera. (Cloud Storage, Amazon Web Services, Amazon Web Services, Cloud Computing)

Accomplishments

  • Recognized as the 'Most Impactful Employee' at American Express for achieving a remarkable 100% adherence to schedule maintenance and the highest VIBES score
  • Exemplary Attendance Award at Accenture for maintaining six months of perfect attendance, demonstrating dedication, reliability, and team accountability.

Work Type

Full Time

Work Location

On-SiteHybridRemote

Timeline

Project Consultant

CVENT IND. PVT. LTD.
09.2024 - 06.2025

Operations Specialist

Accenture IND.PVT.LTD
01.2024 - 09.2024

Account Protection Analyst

American Express
04.2022 - 11.2023

Business Analyst

HCL Technologies
08.2019 - 02.2022

Customer Care Executive

Hinduja Global Solutions
05.2018 - 06.2019

IMS Engineering College

from Civil Engineering

Dehradun Public School CBSE

GED

St.Mary's Convent School

High School Diploma

Languages

English, Hindi

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Kunal VashisthAssociate Consultant