Kunal Verma
Chandigarh
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong Client Handling abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
1
1
year of professional experience
Work History
Analyst
eClerx
Chandigarh
12.2023 - Current
- Provided personalized assistance to customers, guiding them through product selection, and addressing queries with a customer-centric approach.
- Investigated and resolved customer complaints, ensuring timely and satisfactory resolutions to enhance customer satisfaction and loyalty.
- Clearly explained product features, benefits, and usage instructions, effectively showcasing value propositions to customers.
- Responded to customer inquiries and guided them through troubleshooting processes, delivering practical solutions for technical or service-related issues.
- Actively engaged with customers to understand their needs, delivering tailored support and resolving concerns efficiently.
- Maintained comprehensive knowledge of products and services to provide prospective and existing customers with accurate, up-to-date information and recommendations.
Education
Bachelor of Arts - With Additional Domain In Economics.
Kurukshetra University Kurukshetra
Karnal,Haryana01-2022
Skills
- Strong organizational and time-management skills
- Excellent communication and interpersonal skills
- Ability to work independently, and also to work simultaneously
- Detail-oriented and able to handle multiple tasks simultaneously
- Has the ability to work on a computer, like MS Office, MS Excel, MS PowerPoint, MS Access, and internet applications
Accomplishments
- Have been awarded for providing Excellent Targets through-out the team.
- And received recognition for providing my Valuable time -off the Office timings to uplift Team performances.
Timeline
Analyst
eClerx
12.2023 - Current
Bachelor of Arts - With Additional Domain In Economics.
Kurukshetra University Kurukshetra