KUNDAN KUMAR DASBEYA
Product Manager - Digital Banking & FinTech (NRI Products)
Hyderabad,TG
Summary
Product Manager with 10+ years in banking and financial services, specializing in digital onboarding, NRI products, compliance-led product design, and product operations. Proven ability to translate regulatory and business needs into scalable, customer-centric digital products. Experienced working with cross-functional teams (Tech, Ops, Compliance, Sales) to improve adoption, reduce friction, and drive measurable outcomes.
Overview
12
12
years of professional experience
Work History
Regional Product Manager, NRI Digital Products
ICICI Securities Ltd
- Current
- Own regional product roadmap for NRI onboarding and investment products across AP & Telangana.
- Identify customer pain points and convert them into product and process enhancements.
- Partner with Tech, Ops, Compliance, and Acquisition teams to deliver scalable, compliant solutions.
- Drive product adoption, training, and go-to-market execution.
- Track performance using onboarding TAT, adoption, and customer feedback metrics.
Manager / Product Operations Lead, Digital KYC
Axis Bank Ltd
07.2021 - Current
- Acted as Product Ops lead for Digital KYC journeys for UK, Europe & Africa corridors.
- Provided business inputs for workflow automation, rule engines, and system enhancements.
- Led CDD/EDD for high-risk customers and embedded risk-based controls into onboarding flows.
- Managed and trained RMS teams to improve product understanding and CX consistency.
Assistant Manager, NR Wealth Digital Products
ICICI Bank Ltd
02.2019 - 06.2021
- Supported digital wealth products for NRI clients (USA & Canada).
- Improved onboarding quality and compliance, contributing to 25% retention growth.
- Worked closely with Ops & Compliance on journey improvements and issue resolution.
Senior Customer Care Associate
Asian Paints Ltd
Ranchi
03.2014 - 02.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Streamlined communication channels for improved customer experience and increased loyalty.
- Upsold products and services based on individual customer needs, boosting overall sales figures consistently throughout tenure.
- Analyzed customer feedback to identify areas of improvement, subsequently implementing changes for enhanced satisfaction levels.
- Established strong rapport with customers, leading to increased repeat business and positive word-of-mouth referrals.
Education
B.A. (Hons) - Economics
Ranchi University
Skills
Product Strategy & Roadmaps PRD / BRD Agile & Product Ops Digital Onboarding Journeys Data-Driven Decisions Stakeholder Management Compliance by Design GTM & Enablement Customer Experience Risk Controls
CRM Platforms Finacle 10X AMLOCK SWIFT MS Excel / PowerPoint Process Flows Risk & Compliance Systems
Accomplishments
- Improved customer retention by 25% through onboarding journey optimization and proactive issue resolution.
- Reduced onboarding errors and rework by ~30% by tightening KYC workflows and compliance checkpoints.
- Enabled faster go-to-market by training 100+ bank users across regions on new NRI product processes.
- Supported acquisition of high-value NRI clients across USA, Canada, UK, Europe & other country corridors.
- Improved onboarding TAT and customer experience through process simplification and automation inputs.
TARGET ROLES
Product Manager | FinTech PM | Digital Banking PM | Platform / Onboarding PM
Timeline
Manager / Product Operations Lead, Digital KYC
Axis Bank Ltd
07.2021 - Current
Assistant Manager, NR Wealth Digital Products
ICICI Bank Ltd
02.2019 - 06.2021
Senior Customer Care Associate
Asian Paints Ltd
03.2014 - 02.2019
Regional Product Manager, NRI Digital Products
ICICI Securities Ltd
- Current
B.A. (Hons) - Economics
Ranchi University