Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic
Kuntal Kundu

Kuntal Kundu

Hooghly

Summary

Experienced Systems Administrator with a proven track record of successful implementations and maintenance of Windows/Linux systems. Skilled in troubleshooting, performance optimization, and user support.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Data Entry Operator

Bangla Sahayata Kendra
10.2020 - Current
  • Assisted citizens in accessing government schemes, services, and welfare programs in Bengali and English.
  • Guided applicants through online/offline form filling, documentation, and application submission.
  • Provided front-desk support, grievance redressal, and query resolution in a polite and professional manner.
  • Maintained accurate records of daily service requests, applications processed, and follow-ups.
  • oordinated with local authorities and higher officials to escalate and resolve critical cases.

TSE

Avior Technologies Pvt. Ltd, Kolkata
05.2018 - 01.2020
  • Installation of Open source Software for library management: Successfully Installation, Integration, implementation and customization of Library System (ILS) on both standalone and multi-server environments (Linux/Ubuntu preferred).
  • Database Configuration: Set up the MySQL database for Koha, including database user permissions, backups, and optimization.
  • Server Management: Managed server configurations and troubleshooting, including configuring cron jobs, web server settings, and security measures (e.g., SSL certificates, firewall settings).
  • Data Migration: Facilitated the migration of legacy library data into Koha, ensuring data integrity and minimal disruption to library services.
  • Troubleshooting and Maintenance: Offered ongoing technical support, resolved server issues, and applied patches and updates to Koha.
  • Customization and Plugins: Developed and integrated custom plugins and enhancements to meet specific user needs, including advanced reporting features and unique workflows.

Associate G2

SREI Infrastructure Finance Limited, Vara United Pvt. Ltd
06.2017 - 10.2017
  • Hardware Support and Maintenance: Provided on-site support for end-user devices, including desktops, laptops, printers, and mobile devices. Performed hardware diagnostics, repairs, and upgrades, ensuring minimal downtime and optimal system performance.
  • Software Installation and Configuration: Installed, configured, and maintained various software applications (e.g., Microsoft Office Suite, antivirus software, specialized business applications) on end-user devices. Managed software updates and patches to ensure security compliance.
  • Network Administration: Supported and maintained the organization's local area network (LAN), including troubleshooting network connectivity issues, configuring routers and switches, and ensuring network security and performance.
  • User Account Management: Administered user accounts and permissions through Active Directory (AD) or other identity management tools, including password resets, group assignments, and access control management.
  • Technical Support and Troubleshooting: Acted as the primary point of contact for troubleshooting IT issues (hardware, software, networking, etc.) for all staff members, providing solutions via phone, email, or in-person support. Ensured e ticketing system management and timely resolution of support requests.
  • System Backup and Recovery: Managed regular data backups and recovery procedures, ensuring business continuity in case of system failures or data loss. Configured and monitored backup solutions like Acronis or Windows Backup.
  • Remote Support: Utilized remote desktop tools (such as TeamViewer, Remote Desktop, or AnyDesk to resolve issues and provide assistance to remote workers or users at different locations.
  • Security Management: Assisted in the implementation of IT security measures, such as configuring firewalls, anti-virus software, encryption, and multi-factor authentication (MFA). Monitored systems for potential security threats and responded to incidents accordingly.

Assistant Network Administrator

Eduquity Career Technologies Pvt Ltd, Kolkata
10.2015 - 05.2017
  • Network Support: Assisted in the configuration, maintenance, and troubleshooting of company-wide network infrastructure including routers, switches, and firewalls.
  • Monitoring & Troubleshooting: Monitored network performance, identified issues, and assisted in resolving connectivity problems to minimize downtime.
  • User Support: Provided technical support to end users, diagnosing and resolving network-related issues including connectivity, file access, and VPN problems.
  • Security Assistance: Assisted in the implementation of network security measures such as firewalls, access control lists (ACLs), and antivirus software to safeguard the company’s network infrastructure.
  • Installation & Setup: Assisted in the installation and configuration of new network hardware and software, contributing to network expansions and upgrades.
  • System Updates: Assisted in the implementation of system updates and patches for network devices, ensuring compliance with security standards.

Hardware Engineer & Connectivity

Srei Sahaj E-Village Ltd, Kolkata, Chinsurah
05.2009 - 10.2015
  • Hardware Management: Installed, maintained, and repaired various IT hardware, including desktop PCs, laptops, servers, routers, switches, and network devices to ensure smooth operations for all employees and remote locations customers.
  • Network Connectivity: Managed network connectivity solutions across multiple locations, ensuring robust communication infrastructure through LAN, VSAT.
  • Troubleshooting & Support: Diagnosed and solving hardware and connectivity issues, ensuring minimal downtime and maintaining high operational efficiency for customers.
  • System Setup & Configuration: Configured and optimized workstations, network devices, and peripheral devices such as printers, scanners, and projectors for seamless integration into the company’s network environment.
  • Network Installation & Configuration: Led the installation of network devices and cables for new sites, ensuring network performance and security standards were met.
  • Connectivity Solutions: Assisted in troubleshooting and ensuring the uptime of internet services and intranet connectivity, improving remote site accessibility.
  • IT Infrastructure Support: Managed the procurement and installation of IT hardware, including servers and network equipment, adhering to budget and quality specifications.
  • Hardware Repairs & Maintenance: Conducted regular maintenance of IT hardware, ensuring optimal performance and extending the lifespan of devices through preventive checks and repairs.

Sr. IT Executive

Indus Institute Of Information Management, Kolkata
11.2008 - 05.2009
  • Troubleshooting & Problem Resolution: Monitored and resolved critical hardware, software, and connectivity issues, minimizing disruptions and maintaining SLA compliance.
  • User Support & Training: Designed and conducted training programs to enhance employee proficiency with IT tools, improving productivity and user satisfaction.

FMS Engineer, (System)

WBHEALTH Dept, Accel Frontline Ltd, Suri, Birbhum
08.2007 - 11.2008
  • Hardware and Software Integration: Collaborate with hardware teams to ensure seamless integration of software with devices such as HVAC systems, security systems, or IoT devices.
  • Diagnose and resolve software or hardware issues in facility management systems.

Education

Bachelor of Commerce -

University of Burdwan
01.1998

Skills

  • System Administration - Experienced
  • Networking - Experienced
  • Troubleshooting - Expert
  • Security -
  • Windows Server - Experienced
  • Linux Server - Beginner
  • Virtualization - Beginner

References

References available upon request

Certification

  • CCNA CISCO CERTIFIED
  • Microsoft CERTIFIED Systems Engineer
  • DOEACC QUALITY ASSURANCE COMPUTER EDUCATION

Languages

Bengali - Native Speaker
English - Very Good
Hindi - Very Good

Timeline

Data Entry Operator

Bangla Sahayata Kendra
10.2020 - Current

TSE

Avior Technologies Pvt. Ltd, Kolkata
05.2018 - 01.2020

Associate G2

SREI Infrastructure Finance Limited, Vara United Pvt. Ltd
06.2017 - 10.2017

Assistant Network Administrator

Eduquity Career Technologies Pvt Ltd, Kolkata
10.2015 - 05.2017

Hardware Engineer & Connectivity

Srei Sahaj E-Village Ltd, Kolkata, Chinsurah
05.2009 - 10.2015

Sr. IT Executive

Indus Institute Of Information Management, Kolkata
11.2008 - 05.2009

FMS Engineer, (System)

WBHEALTH Dept, Accel Frontline Ltd, Suri, Birbhum
08.2007 - 11.2008

Bachelor of Commerce -

University of Burdwan

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Kuntal Kundu